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• Dedication towards undisturbed business activities by committing to Service Level Agreement
• Ensuring technological architecture meets user requirements
• Executing day-to-day activities according to the agreed service level
• Following instructions of the Team Lead regarding daily work coordination

• Maintenance and support of daily activities of Travel and Expense and Company Card expenses associated with Roche Global Credit card programs
• Acting as primary point of contact for internal customers providing support and guidance for corporate credit cards and Concur expense management

• Management of affiliate or global digital campaigns content creation and delivery process
• Incorporation of feedback from stakeholders and revision of digital campaigns content requests
• Instruction of stakeholders on new process or requirements to increase efficiency

• Leading and mentoring subchapter members
• Designing tailored personal development plans
• Managing subchapter resources
• Optimizing team utilization
• Establishing process governance
• Attracting, recruiting, and onboarding content creation talent
• Fostering a culture of continuous learning and content excellence

• Roll-out global template solutions for the area of Finance/ Tax including solution documentation and implementation
• Test management
• Business process operations including integrated training management
• Evaluation of local GAP and design localization extension for the global template

• Expert consulting on holistic Cx initiatives with all chapters/parts of P&C
• Driving customer journey mapping and partnering across chapters on identified opportunities

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Work together closely with the Accounts Payable department

• Vendor creation and maintenance in SAP
• Bank maintenance in SAP
• Vendor request validation and approval
• Participation in data cleansing activities

• Managing the content on the Roche Career
• Managing (creating and scheduling) the content on different social media channels
• Monitoring and handling inquiries and comments on the global Roche social media channels (LinkedIn and Facebook)

• Supporting and partnering with business partners to execute paid media strategy
• Delivering a full suite of objectives across Roche online presence
• Managing end-to-end campaign coordination
• Directing external agency partners to ensure flawless workflow execution

• Coordination of subchapter operations
• Onboarding and mentoring team members
• Ensuring team proficiency in executing high-impact digital campaigns
• Providing strategic vision and direction
• Optimizing processes
• Managing escalations
• Ensuring seamless coordination among teams to achieve organizational goals

Providing expert guidance to global leaders across talent management, succession planning, performance management, reward/compensation, organizational design, and employee wellbeing...

• Project management for energy transition projects
• Coordination of cross country project teams from various disciplines
• Tender management on offers preparation
• Quality management
• Budget control
• Progress control
• Optimization of team work
• Active participation in continuous improvement process

• Operating and maintaining BT International’s platform
• Supporting BT International's newest Global Fabric platform product
• Diagnosing and troubleshooting faults using NMS, command line investigation, event logs, dashboards, and runbooks
• Supporting service facing units and customers

• Support of system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components
• Assistance in implementation of enhanced network technology for enterprise and remote site connectivity

• Playing an active part in the life cycle of digital solutions roadmap
• Owning and executing digital projects to enable relevant stakeholders being accountable for their own business outcomes
• Partnering stakeholders to reach business goals