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• Managing customer requests across various channels and platforms
• Investigating and understanding the root causes of customer inquiries
• Documenting all customer interactions to track activities effectively
• Inputting data into Ford systems as required

• Support delivery of finance projects
• Lead workstreams
• Gather and analyze information
• Develop actionable recommendations
• Work in a high performing project team helping clients to achieve or build efficient financial processes in the financial services industry

• Processing, validating, approving, and posting purchase order and non-purchase order invoices
• Calculating and applying value-added tax, withholding tax, and other applicable tax requirements in accordance with local regulations

Quality representative responsible for all QMS related and operational quality activities and issues relating to the commercial business...

• Responding to immediate security threats on BT and commercial networks globally
• Working in a 24x7 Cyber Security Operation Centre environment
• Detecting, analysing, and responding to cybersecurity incidents using technology and processes

• Architecture leadership for business systems transformation and service operations
• Definition of strategic architecture direction across telecom BSS, service operations, Salesforce Communications Cloud, ServiceNow and enterprise integration domains

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

Supervision of all end-to-end daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management...

• Order bank management
• Raising central orders in the optimum best seller mix
• Facilitating high match of customer demand to pipeline orders
• Determining a healthy mix of stock in distribution compounds as bestsellers
• Ensuring orders are aligned to best-selling forecast mixes

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• Troubleshooting pending items on daily basis and supporting issue resolution
• Educating internal and external customers on policies and procedures
• Preparing and providing data for clients
• Retrieving and requesting additional documentation when required

• Management of L&D activities from needs analysis to delivery and feedback including suppliers, budget, catalogue, KPIs, and learning platforms
• Driving talent reviews, succession planning, high-potential management, and talent pooling across skill teams

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Leading PDO teams in building solutions and data products
• Bridging the gap between business requirements, complex data streams, and actionable AI/analytical solutions
• Managing the full project lifecycle from backlog grooming and agile coordination to technical delivery and operational deployment

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• KPI tracking of 3PL service providers
• Invoice control checks and payment advice provision
• Creation of monthly performance reports to generate compensation claims
• Assistance with management of daily activities
• Creation of adhoc reports using different data sources

• Leading a cross-functional Product Driven Organization team in building advanced analytics and cloud-native data products in the EU Sales and CO2 Compliance domain
• Bridging the gap between complex statistical modeling, cloud architecture, and strategic senior executive decision-making

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Writing system tests
• Executing system tests
• Evaluating system tests
• Writing integration tests
• Executing integration tests
• Updating integration tests
• Taking part in E2E testing
• Cooperating with teams from partner systems
• Managing regression tests
• Reviewing tests
• Writing documentation
• Log analysis

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams