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• Providing excellent customer front-line assistance through multiple communication channels
• Delivering seamless, positive experience for customers
• Resolving service requests and incidents with proper classification, assignment, tracking, documentation, and follow-up

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms

• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintaining high service standards
• Contribution to organizational growth and success

• Execution of export order processing activities
• Driving customer experience
• Delivering operational efficiency in key transactional areas
• Ensuring export transactions compliance with international trade regulations, company policies and customer contractual obligations

• Leading, coaching and developing a German-speaking Customer Operations team
• Acting as the operational escalation point for complex customer and order-related issues
• Monitoring operational performance, KPIs and service levels
• Driving continuous improvement

• Deliver outstanding customer experience across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Processing, validating, approving, and posting purchase order and non-purchase order invoices
• Calculating and applying value-added tax, withholding tax, and other applicable tax requirements in accordance with local regulations

• Leadership and coaching of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability, and continuous improvement

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Servicenow platform testreszabása és fejlesztése az üzleti igényeknek megfelelően
• Integrációk tervezése és megvalósítása meglévő rendszerekkel
• Új modulok és alkalmazások fejlesztése és implementálása
• Folyamatos együttműködés a projektcsapattal és a belső ügyfelekkel

• Design of high quality Salesforce solutions leveraging Einstein 1 Platform, Lightning Web Components, and modern Apex patterns
• Development of high quality Salesforce solutions leveraging Einstein 1 Platform, Lightning Web Components, and modern Apex patterns

Design, develop, test, document, and deploy high quality Salesforce solutions leveraging the latest capabilities of the Einstein 1 Platform, Lightning Web Components, and modern Apex patterns...

• Developing web applications across various business domains
• Collaborating with designers, backend developers, and QA for seamless integration
• Conducting code reviews to maintain code quality standards
• Performing code audits and optimizing application client-side performance

• Ensuring collection, reporting, and handling of safety information with high integrity
• Driving continuous improvement and simplification of pharmacovigilance processes
• Collaborating with global experts and external vendors in a complex matrix environment

• Developing web applications across various business domains
• Collaborating with designers, backend developers, and QA for seamless integration
• Conducting code reviews to maintain code quality standards
• Performing code audits and optimizing application client-side performance

• Development of CMS-based websites and components
• Collaboration with a responsive leadership team and experienced colleagues
• Continuous professional growth opportunities

• Driving test activities within an interdisciplinary Scrum team for B2B web portal
• Aligning frontend test topics between multiple web portal teams
• Mentoring other testers on test methodologies
• Collaborating closely with Test Management to ensure product and process quality

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards