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• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintenance of high service standards
• Contribution to organizational growth and success

• Driving strategic transformation initiatives
• Partnering with operations leaders, digital enablement teams, PMO, and cross-functional stakeholders
• Identifying transformation opportunities
• Designing future-state processes
• Leading implementation initiatives

• Leadership and development of the Asset Management Services (AMS) customer care team in Budapest
• Day-to-day management of a complex customer care organization and relevant processes
• Recruitment, direction, coaching, inspiration and empowerment of people leaders and team members

• Project management for energy transition projects
• Coordination of cross country project teams from various disciplines
• Tender management on offers preparation
• Quality management, budget and progress control
• Optimization of team work
• Active participation in continuous improvement process

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Participation in SAP implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Support the end-to-end delivery of finance projects
• Lead workstreams
• Gather and analyze information
• Develop actionable recommendations for successful delivery
• Work in a high performing project team helping clients drive profitability and performance

• Biztonsági és kockázati értékelések végzése alkalmazások és rendszerek esetében
• Frontier AI szkennelési képesség beállítása, technikai eredmények elemzése és backlog kezelése
• Jira backlogok létrehozása, kezelése és megoldása biztonsági kérdések, kivételek és kockázati tételek esetén

• Research and analysis to identify trends, customer preferences, and competitive landscapes
• Use of insights to inform marketing strategies, content, and automation opportunities

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

• Definition and driving of cloud products and platforms evolution
• Collaboration with engineering teams and stakeholders across Deutsche Telekom
• Definition of product vision, strategy, and roadmap for cloud products and platforms
• Understanding of customer needs, market trends, and business priorities

Agent workflows with LangGraph / LangChain / PydanticAI / CrewAI (routing, retries, fallbacks, timeouts, human-in-the-loop)....

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Drive sales cadence within vertical or regional sales teams including pipeline hygiene and forecast accuracy
• Own vertical or regional sales performance and associated KPIs and supporting narrative in business unit reviews

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing, and developing training content to meet specific training needs
• Creation and modification of e-content using authoring tools and software

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Development and refinement of strategic direction for brand grounded in consumer and customer insights
• Development of annual market activation planning focused on 3-year growth drivers
• Leadership of brand centric cross-functional teams

• Support accounts payable related migration projects
• Ensure the application of US GAAP and the local statutory requirements over transactions impacting the balance sheet
• Initiate vendor master change or new vendor master
• Create payments and proceed payment runs and checks