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Providing virtual, on-demand strategic guidance and advisory support to global leaders on key People & Culture topics, including talent management, succession, performance, and organizational design...

• Owning the operational relationship for a small portfolio of key global voice customers
• Developing and maintaining a detailed technical understanding of each customer's voice estate and how their traffic is delivered

• Supporting AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Analyzing business requirements and translating them into effective SAP solutions
• Designing and optimizing end-to-end sales processes, including O2C
• Configuring and supporting SAP SD functionality in line with Public Cloud best practices

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Executing system data maintenance and administrative activities for P&C business processes, including payroll, tax, social insurance, time, and benefits administration
• Providing customer service, including inquiry resolution, request management, and troubleshooting related to pay, time, and benefits

• Preparing clear NAM performance analysis, dashboards and self-service reporting
• Leading the annual budgeting and forecasting processes
• Monitoring actual spending versus budget and providing insightful variance analysis