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• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• Providing insight, support and explanation on HR system and administrative activities in the area of payroll, time & benefit services
• Providing customer service on payroll, time & benefit related activities (inquiry resolution, request management, and troubleshooting)

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Work together closely with the Accounts Payable department

• Facilitation of all site payment activities related to Roche clinical studies
• Management and triage of escalations related to clinical trial payments
• Collaboration with cross-functional teams such as Finance, Procurement, and Clinical Operations

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• End-to-end SRE ownership for the Global Fabric service
• Incident ownership across the customer journey from detection to resolution
• Primary operational escalation point for CF-related incidents
• Escalation of complex technical issues and coordination of resolution activities

• Driving leadership alignment and sponsor commitment
• Stakeholder engagement and targeted change interventions
• Developing holistic change strategies integrated into project plans

• Support of global processes in the area of SAP authorization concepts
• Support SAP end-users with resolving authorization issues
• SAP access management support for missing or locked users
• Access management support for missing role or job function assignment

• Ownership of ambiguous tasks and driving small-to-medium initiatives at project or squad level
• Hands-on technical analysis on system access, interface failures, and workflow bugs
• Prioritization and alignment of technical components with broader product goals

• Project management for energy transition projects
• Coordination of cross country project teams from various disciplines
• Tender management on offers preparation
• Quality management
• Budget control
• Progress control
• Optimization of team work
• Active participation in continuous improvement process

• Performing complete, stringent and timely training & learning related administrative and organizational tasks in area and understanding its linkage to personnel administration and organizational management
• Providing insight, Tier 2 support and explanation on learning system (Cornerstone)

• Roll-out global template solutions for the area of Finance/ Tax including solution documentation and implementation
• Test management
• Business process operations including integrated training management
• Evaluation of local GAP and design localization extension for the global template

• Shaping a culture of ethics through training, awareness campaigns, and preventive risk mapping
• Managing EFPIA transparency disclosures, consent collection, grievance management, and process simplification
• Overseeing conflicts of interest processes and utilizing AI-driven tracking tools

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Performing complete, stringent and timely training and learning related administrative and organizational tasks
• Providing insight, Tier 2 support and explanation on learning system (Cornerstone)
• Administering and updating learning catalog
• Managing course enrollments for learners

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

Support of routine daily activities for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components...