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• Act as the first point of contact for customer inquiries and disputes via phone and written communication
• Own and manage cases end-to-end, ensuring timely resolution within defined service levels
• Resolve complex claims and returns in line with company policies and procedures

• Global travel arrangements and expense report preparation for employees in the EMEA region
• Guidance related to MSCI-preferred vendors, visa processes, and other travel-related topics
• Ensuring all travel arrangements adhere to MSCI Expense Policy

• Support for engineering manager in development, quality assurance and product management
• Working closely with team members to ensure successful completion of projects and overall support with all roll-out services
• Enabling continuous improvement by supporting when needed

• Development of a robust framework for generating and distributing work across all operations
• Creation of tools and frameworks to empower teams to design specific workflows
• Establishment of a comprehensive reference for a 360-degree view of customer data

A Hivatal működése céljából költséghatékony és az igényekre szabott alkalmazások fejlesztése, a hatályos jogszabályok és belső szabályzatok mentén....

• Capture and process customer orders accurately in the ERP system, including manual order creation (email, fax, mass upload).
• Review and validate orders via OCR tools, resolve errors and discrepancies.

• Building and maintaining the GRC Brain (AI reasoning layer) and Agentic Cortex (agent orchestration framework)
• Designing and implementing a 7-agent architecture including OnboardingAgent, ScopeAgent, StandardsMapper, RiskQuantifier, PolicyAnalyzer, InfrastructureAuditor, and ComplianceMonitor

nagyvállalati, saját fejlesztésű üzleti folyamattámogató alkalmazásunkra vonatkozó üzleti igények részletes megismerése, egyeztetése az üzleti felelősökkel...

• Magas szintű technikai és üzleti tanácsadás ügyfelek számára az Atlassian termékekkel és saját fejlesztésű megoldásokkal kapcsolatban
• Ügyfelek üzleti és IT folyamatainak felmérése
• Komplex megoldások tervezése, bevezetése és minőségbiztosítása

• AI-alapú alkalmazások, szolgáltatások és use case-ek tervezése és fejlesztése, például AI agentek és automatizált folyamatok kialakítása,
• Generatív AI és LLM-alapú megoldások integrálása banki alkalmazásokba és adatplatformokba,
• Prompt engineering és kontextuskezelési megoldások kialakítása,

• Chunking and ingestion architecture with deterministic, validation-gated pipelines handling diverse enterprise document types with indexing and contextual enrichment
• Retrieval pipeline with vector search, BM25 hybrid retrieval, RRF re-ranking, embedding model selection and optimisation

• Development and customization of Microsoft Dynamics 365 applications using C#/.NET and Power Platform tools
• Building integrations between Dynamics 365 and Azure services such as Logic Apps and Functions

• Ügyfélközpontú kiszolgálás
• Értékesítés
• Vásárlóbarát környezet megteremtése

• Architecting complex AWS infrastructures and zero-day compliant landing zones
• Understanding customers’ business problems and providing technology consulting to identify the best-fit solution
• Owning the end-to-end solution as a key decision-maker and driving the delivery team

• Lead and drive strategic banking transformation initiatives
• Manage complex projects involving senior banking stakeholders and executive-level decision-makers
• Coordinate cross-functional teams to ensure successful project delivery

• Design and implement core authentication and authorization including POST /auth/token endpoint, JWT validation middleware, and entitlement enforcement layer
• Build and maintain the entitlement decision cache with invalidation on entitlement changes

• Designing scalable solutions
• Building modern user interfaces
• Developing high-performance backend services
• Writing automated tests
• Working with SQL and NoSQL databases
• Contributing across the entire software development lifecycle

• Consultant and technical expert on the Salesforce platform providing support to stakeholders and users
• Collaboration with experts from other areas to leverage Salesforce technologies through integrations

• Planning and overseeing all phases of projects including discovery, development, testing, deployment, and handover
• Managing scope, priorities, milestones, dependencies, resources, quality, timelines, and budgets
• Maintaining clear and timely communication with clients and internal teams

• Participation in the implementation of ServiceNow solutions including system configuration and development of custom features
• Support of technical consulting and testing activities
• Following implementation standards and technical best practices