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• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools
• Supporting the sales organization throughout the opportunity lifecycle

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation

• Building and working own pipeline including research, outreach, and qualification
• Meeting prospects through discovery calls, conferences, roadshows, and expos
• Listening for real problems and shaping them into opportunities suitable for NIX
• Nurturing and growing existing accounts alongside new logos

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Supporting customers throughout the order lifecycle
• Export order processing
• Logistics coordination
• Shipping administration
• Customer communication
• Quotations
• Master data management
• Providing exceptional customer support
• Responding promptly and accurately to internal and external customer requests

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...