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• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

• Taking orders through the CRM system (Veeva) and forwarding them to wholesalers
• Maximising product visibility through effective shelf placement and the use of POS materials
• Monitoring execution using the TRAX system
• Monitoring and optimising product availability

Designing, optimizing, and extending transaction surveillance and data pipeline processes to enhance system efficiency, reliability, and scalability...

• Building scalable testing frameworks that enable the team to deploy confidently and maintain high system reliability
• Designing comprehensive test suites covering unit, integration, and acceptance testing that catch issues before they reach production

• Installation and commissioning of generator monitoring systems and related sensors as part of a global team in worldwide locations
• Executing and evaluating generator monitoring measurements like Partial Discharge, End Winding Vibration, Rotor Flux and other measurements

Playing an active part in the life cycle of digital solutions roadmap supporting global/regional/affiliate marketing and/or sales management business processes by providing a seamless digital experience for customers and affiliate partners...

• Providing independent assurance on the effectiveness of risk management and control procedures across the business and highlighting any particular risk and opportunity areas
• Enabling Global Audit to achieve strategic goals
• Standing ground where required with senior stakeholders

Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements (ITIL, COBIT, ISO 27001, ISO 27701, ISO 22301, DORA, NIS2, NIST)...

Architecting and implementing scalable AI/ML solutions on Azure (preferred) or GCP, leveraging services such as Azure Databricks, Azure ML Studio, Data Lake Storage, Event Hubs and Functions (or GCP equivalents)...

Grow an established segment: Own and expand SPH's existing base of university and research-agency customers; identify upsell/cross-sell opportunities across our product portfolio....