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• Handling the customer experience center end to end activities
• Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers

• Supporting the execution of transformation initiatives contributing to measurable improvements in process efficiency and performance across Grid Technologies
• Analyzing existing processes and identifying inefficiencies and improvement opportunities
• Supporting the design of improved workflows

Leading executive-level working sessions with client leadership to map operational bottlenecks, calculate bottom-line financial impact, and define concrete success metrics for joint initiatives...

• Supporting the daily work of PD&T engineers in developing and maintaining manufacturing technologies for transformer production
• Focusing on automation, PLC-controlled equipment, robotics and the improvement of assembly and final-finishing processes
• Shopfloor troubleshooting

• Providing first-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engaging with users across multiple channels, including phone, chat, and self-service portal

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

Providing insight, support and explanation on HR system and administrative activities in support of HR business processes, employee lifecycle events in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc....

• Analyzing business requirements and translating them into effective SAP solutions
• Designing and optimizing end-to-end sales processes, including O2C
• Configuring and supporting SAP SD functionality in line with Public Cloud best practices

• Understanding and aligning with business needs, identifying related data requirements
• Participating in technical pre-sales activities, including effort estimation, and proposal creation
• Architecting and planning robust data models and modern data platforms