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• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Develop, manage, and maintain detailed deployment schedules for field service personnel across multiple projects in the Europe region.
• Analyze project requirements, workload, and resource availability to create realistic and achievable staffing plans.

• Facilitation of transformational change and continuous improvement across the organization
• Leading the implementation of Practical Process Improvement (PPI) Business System
• Partnering with business leaders to establish and mature lean management practices

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• Management and development of customer service teams
• Ensuring effective order management
• Providing customer support
• Leading process improvement initiatives
• Collaboration with cross-functional partners including Sales, Supply Chain, Finance, and Operations
• Optimization of service delivery

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

• Resolution of complex accounting issues within the wider finance community
• Support of the Head of technical accounting in resolution of complex accounting issues and implementation of new accounting standards