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• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Develop and execute the annual business development plan aligned with company’s business objectives and growth targets.
• Identify market opportunities, customer needs, and industry trends to support product and commercial strategy.

• Support the development of local sales by means of tailor-made products and product adaptation
• Follow-up the technological developments & innovations of HQ and the region, and transfer them into local market
• Perform benchmark analysis of competitor products and optimize the product range

Effective cash collection and monitoring of customer accounts /or own portfolio – may be cross-business or cross-country responsibility/ consistent with BP’s credit standard & policies and preparing collection reports....

• Conduct thorough KYC due diligence on new and existing counterparties.
• Manages own portfolio of existing counterparties to be refreshed and/or priorities of new counterparty on-boardings.
• Maintain accurate and complete KYC/AML due diligence records on new and existing counterparties.

Running DCF analysis and preparing associated EEM documentation (incl. AtNs, EFMs, and DSPs) so as to analyse the commercial and strategic merits of bp cases, and present clear recommendations to leadership...

• Ownership and evolution of Tulip’s Cypress + TypeScript E2E automation framework
• Integration of automated test suites into CI/CD pipelines
• Research and implementation of load and performance testing strategies
• Application of AI-assisted tools to accelerate test generation and failure triage

• Develop and maintain software solutions.
• Collaborate with experienced developers on ongoing projects.
• Support the design, development, testing, and implementation of applications.
• Work with modern web and cloud technologies.
• Contribute innovative ideas and help improve existing solutions.

• Design, develop, and deploy resilient backend microservices in Java (Spring Boot)
• Build intuitive, accessible frontends using React and TypeScript
• Build the centralized tools that aggregate data across multiple fincrime topologies
• Own and develop the common components of risk mitigation handling

• Development of the Tulip OS
• Maintenance and support of bootloader, kernel, and userspace development for Tulip hardware
• Working alongside product management and customers to identify key features and product performance
• Contributing to strategic planning

• Development of CMS-based websites and components
• Collaboration with a responsive leadership team and experienced colleagues
• Continuous professional growth opportunities

• Full-cycle development of websites and components
• Collaboration with a responsive leadership team and experienced colleagues
• Continuous professional growth opportunities

• Conduct one-to-one meetings with employees to assess well-being, engagement, and motivation
• Prepare analytical conclusions and recommendations to support employee retention
• Conduct employee surveys and continuously improve them to enhance engagement

• Providing excellent customer front-line assistance through multiple communication channels
• Delivering seamless, positive experience for customers
• Resolving service requests and incidents with proper classification, assignment, tracking, documentation, and follow-up

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Coordinating diabetes product shipments via GLS courier services
• Registering, tracking, and maintaining product shipment data in Excel spreadsheets
• Scanning, archiving, and administering GDPR declaration forms

• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintaining high service standards
• Contribution to organizational growth and success

• Execution of export order processing activities
• Driving customer experience
• Delivering operational efficiency in key transactional areas
• Ensuring export transactions compliance with international trade regulations, company policies and customer contractual obligations

• One-to-one meetings with employees to assess well-being, engagement, and motivation
• Preparation of analytical conclusions and recommendations to support employee retention
• Conducting employee surveys and continuous improvement to enhance engagement

• Leading, coaching and developing a German-speaking Customer Operations team
• Acting as the operational escalation point for complex customer and order-related issues
• Monitoring operational performance, KPIs and service levels
• Driving continuous improvement