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• Respond to all incoming calls and handle guest requests, issues and complaints efficiently to deliver exceptional service and ensure high levels of guest satisfaction
• In charge of the departmental Knowcross system and make sure it is updated and used correctly

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Onboarding new restaurant and retail partners to the Wolt platform
• Communicating with partners via email and phone mostly in German
• Guiding partners through setup requirements and processes
• Uploading and updating menus in Wolt’s internal systems

• Commitment to service level agreement for undisturbed business activities
• Ensuring technological architecture meets user requirements
• Supporting data maintenance related queries including data quality, lifecycle management and monitoring

• Ownership and continuous improvement of quality control processes across all creative deliverables
• Leadership of final creative and technical reviews before asset delivery to clients and markets
• Ensuring all outputs meet brand, platform, legal, regulatory, and technical requirements

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements

• Collaboration with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues
• Professional customer support to German-speaking customers via email and other communication channels

• Qualification and validation testing of network hardware and software
• Functional, integration, and regression testing for IP/MPLS-based services
• Validation of VPN services running on LER/CPE platforms
• Testing and qualification of IP Backbone components and Route Reflector functionality

• Automatizált UI és end-to-end tesztek fejlesztése, karbantartása és stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése (pl. Playwright, Selenium, Cypress)
• Tesztek integrálása CI/CD folyamatokba

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

• Overseeing the full lifecycle of assigned Workfront tickets from intake to closure
• Reviewing ticket briefs and clarifying missing or unclear information with stakeholders
• Assigning designers based on availability and expertise

• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs

• Work with Product Line Leaders to understand product requirements and vision
• Translate requirements and vision into prioritized list of user stories and deliver to required timelines and quality standards

• Issuing reference letters adhering to quality standards and legal deadlines
• Managing reference letter tool and ticketing system to meet KPIs and SLAs
• Providing professional customer service and developing key stakeholder relationships
• Advising partners on adoption of new ways of working

• Designing data pipelines
• Implementing data pipelines
• Testing data pipelines
• Optimizing data pipelines
• Automating data extraction, loading and transformation
• Developing automated data acquisition solutions
• Ensuring compliance with data security standards
• Analyzing data flows and processes

• Maintaining and supporting daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Providing customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system

• Leading a team of Reward Analysts covering the Compensation area
• Driving and collaborating on technical improvements and innovation
• Configuration of the Workday Job Catalog, eligibility rules, grades, grade profiles, bonus plans, allowances

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

• Management of production projects end-to-end from briefing to delivery across multiple markets
• Building and overseeing production budgets with financial control and transparency
• Organization and coordination of shoots and post-production workflows