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• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Vendor creation and maintenance in SAP
• Bank maintenance in SAP
• Vendor request validation and approval
• Participation in data cleansing activities

• Commitment to service level agreement for undisturbed business activities
• Ensuring technological architecture meets user requirements
• Supporting data maintenance related queries including data quality, lifecycle management and monitoring

• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements

• Collaboration with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues
• Professional customer support to German-speaking customers via email and other communication channels

• Automatizált UI és end-to-end tesztek fejlesztése, karbantartása és stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése (pl. Playwright, Selenium, Cypress)
• Tesztek integrálása CI/CD folyamatokba

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Overseeing the full lifecycle of assigned Workfront tickets from intake to closure
• Reviewing ticket briefs and clarifying missing or unclear information with stakeholders
• Assigning designers based on availability and expertise

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

• Work with Product Line Leaders to understand product requirements and vision
• Translate requirements and vision into prioritized list of user stories and deliver to required timelines and quality standards

Support of routine daily activities for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components...

• Issuing reference letters adhering to quality standards and legal deadlines
• Managing reference letter tool and ticketing system to meet KPIs and SLAs
• Providing professional customer service and developing key stakeholder relationships
• Advising partners on adoption of new ways of working

• Designing, implementing, testing, and optimizing reliable, efficient, and high-quality data pipelines
• Automating the extraction, loading and transformation of data from a wide variety of sources
• Developing solutions for the automated acquisition of data from source systems

• Maintaining and supporting daily activities of the Integrated Support Team with wide process knowledge and cross-functional collaboration
• Providing customer service support to Roche affiliates in relation to the SAP S4/Hana ERP system

• Leading a team of Reward Analysts covering the Compensation area
• Driving and collaborating on technical improvements and innovation
• Configuration of the Workday Job Catalog, eligibility rules, grades, grade profiles, bonus plans, allowances

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

• Management of production projects end-to-end from briefing to delivery across multiple markets
• Building and overseeing production budgets with financial control and transparency
• Organization and coordination of shoots and post-production workflows

• Support planning, execution, and launch of multi-channel CRM campaigns using Braze or other CRM platforms
• Build and implement campaign setups within the CRM tool, including targeting and segmentation logic
• Support personalization and testing setups under guidance of Senior Campaign Managers