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• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool

• Collect and unify financial data from company reports and input it into the system.
• Perform tagging processes to accurately categorize and organize data.

• Gather information through relevant business systems/tools
• Provide advice and support to customers, ensuring the timely and satisfactory resolution of queries
• Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly

Coordinating the Group-level account planning framework and leading the development of key customer account plans by identifying needs, prioritizing initiatives, and defining clear action plans, ensuring implementation in line with strategic directions...

Anti-Money Laundering (AML)/Customer Due Diligence (CDD) reviews and investigative analysis on all new and existing client instructions in accordance with local legal regulations and internal policies...

• Invoice review, authorization and cost control activities
• Supporting junior resource on cost control processes
• Identification of quality issues and risk escalation
• Establishing and maintaining professional working relationships with clients and colleagues
• Service charge and cost reconciliations

• Supporting the processing of domestic and export orders, including the handling of manual orders.
• Daily communication with sales representatives and customers.
• Managing mass invoicing processes for designated customers and printing invoices.

• Social media management:
• Create and oversee yearly social media channel strategy on our most important brands such as MOHU, Fresh Corner and make sure those are all fit into the whole MOL Group brands framework in social media.
• Coordination of social media agencies and media buying agencies.

As a member of our Inside Sales presales team you are contributing to keep our customers software infrastructure up to date. By this you support our customers in improving their business and profitability....

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections specialists, providing guidance, support, and training as needed.

• Contribute to the implementation of European brand communication plans, in line with defined engagement and brand strategies.
• Develop and deploy marketing content for campaigns, product launches, sell-in/sell-out materials, and brand presentations with cooperation of creative agencies

Manage a portfolio of claims in a systematic way to ensure timebars are not missed, meaningful responses are provided to counterparties, rigours negotiation is undertaken, and claims are closed in a timely manner....

• Perform quality checks across AP activities, including posting quality, email quality, tax key reconciliation, block removal reporting, Smart Buy review, and monthly vendor statement reconciliation
• Prepare, comment on, and present the monthly AP Quality Dashboard pack to management

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• Effective cash collection and monitoring of customers’ accounts consistent with BP’s credit standard & policies and preparing collection reports
• Supervise credit and fraud violations and inform / involve all relevant stakeholders within their DOA

• Review change requests and understand business requirements.
• Create, maintain, and execute test cases and test scenarios.
• Perform functional, integration, and regression testing for HR system changes.
• Validate configuration and development changes before production deployment.

• Management of incoming case load and compliance to relevant service level agreements
• Maintenance of lifecycle process and governance for all employee events from hire to offboarding

• Work closely together with our in-country finance teams to ensure end-to-end accounting is completed in time and in quality, including Fixed Assets, Bank Accounting, Incoming and Outgoing invoices, General Ledger Journals
• Report the Balance Sheet and Profit and Loss to the Group Finance team

• Review, validate, and process employee expense claims in our expense claim system in line with company policies, approval frameworks, and internal controls.
• Ensure compliance with local legislation, taxation rules (including VAT/GST), and company financial policies.