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• Providing support, insight and explanation on HR systems
• Advisory and administrative activities in HR business processes and employee lifecycle events
• Providing customer service on HR related activities
• Supporting the embedding of new ways of working

• Support of IP and optical network capacity planning including traffic growth analysis and demand forecasting
• Analysis of utilization, throughput, latency, and error metrics from network elements and links

Content ownership including building and maintaining process documentation, SOPs, and knowledge-base articles behind Merchant Operations workflows...

• Development and execution of country-level site engagement strategies across disease areas
• Building relationships with investigators and key operational stakeholders to enhance site satisfaction

• Leading the learning services operation for Roche globally
• Providing advisory, consulting and operational support for training and learning for all Roche employees

Providing insight, support and explanation on HR system and administrative activities in support of HR business processes, employee lifecycle events in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance...

• Planning, executing and optimizing global digital marketing campaigns across key channels such as Google Ads, Meta Ads, LinkedIn Ads and Display
• Supporting and partnering with business partners in executing on the paid media strategy

• Preparation and leading of FIT-to-Template workshops for Financial Compliance
• Scoping workshops for Financial Compliance
• Liaising with local affiliate Finance stakeholders for the implementation of Financial Compliance requirements
• Assessment of localization requirements for Authorization

• End-to-end implementation of automation solutions from initial idea assessment through to retirement
• Assessment of new use cases and mapping of business processes
• Identification of key process improvements

• Project delivery using agile or traditional project management methodology
• Coordination of daily project execution across the solution area by facilitating ceremonies
• Maintenance of product backlogs
• Active management of action and decision logs
• Capture, structure, and funnel cross-program requests

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

• Management of affiliate or global digital campaigns content creation and delivery process
• Incorporation of feedback from stakeholders and revision of digital campaigns content requests
• Instruction of stakeholders on new process or requirements to increase efficiency

• Supporting and partnering with business partners to execute paid media strategy
• Managing end-to-end campaign coordination
• Directing external agency partners for workflow execution
• Delivering full suite of objectives across Roche online presence
• Driving and executing multi-channel paid media strategies

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Project management of publication activities across prioritized disease areas
• Coordination and operational oversight for publication activities
• Management of end-to-end publication workflows, project timelines, and budgets across global disease areas

• Virtual, on-demand strategic guidance and advisory support to global leaders on key People & Culture topics
• Partnership with business leaders to diagnose organizational needs and deliver tailored HR solutions
• Change management support and conflict resolution strategies

• Operating and maintaining BT International’s platform
• Supporting BT International's newest Global Fabric platform product
• Diagnosing and troubleshooting faults using NMS, command line investigation, event logs, dashboards, and runbooks
• Supporting service facing units and customers

• End-to-end SRE ownership for the Global Fabric service
• Incident ownership across the customer journey from detection to resolution
• Primary operational escalation point for CF-related incidents
• Escalation of complex technical issues and coordination of resolution activities

• Operational ownership for a small portfolio of key global voice customers
• Development and maintenance of detailed technical understanding of each customer's voice estate and traffic delivery

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation