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• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

• Handling technical cases from German-speaking dealer workshops through a ticketing system
• Analysing fault codes, symptoms, live data and repair information to find the root cause
• Guiding technicians to the right repair, in clear written German

Designing, optimizing, and extending transaction surveillance and data pipeline processes to enhance system efficiency, reliability, and scalability...

• Building scalable testing frameworks that enable the team to deploy confidently and maintain high system reliability
• Designing comprehensive test suites covering unit, integration, and acceptance testing that catch issues before they reach production

• Providing independent assurance on the effectiveness of risk management and control procedures across the business and highlighting any particular risk and opportunity areas
• Enabling Global Audit to achieve strategic goals
• Standing ground where required with senior stakeholders

Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements (ITIL, COBIT, ISO 27001, ISO 27701, ISO 22301, DORA, NIS2, NIST)...