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• Leading day-to-day operation of a business support operations team in a global environment
• Ensuring reliable administrative processes
• Coordinating workload and prioritization of incoming requests
• Following up on open topics and monitoring performance

• Overseeing a team of accountants responsible for accounting, month end close and reconciliations
• Evaluating efficiency and effectiveness of accounting processes
• Recommending and implementing changes to policies and processes to strengthen control environment

• Ownership of B2B marketing campaigns supporting brand visibility, demand generation, lead generation, pipeline growth, and customer acquisition
• Building and developing brand visibility through international events and conferences

• Leading a team of 10+ Customer Service Representatives supporting German-speaking customers
• Ensuring successful day-to-day operation of the team across inquiries, quotations, customer administration and master data activities

• Management, maintenance, and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

Manage and coordinate the resource planning for Service for planned and unplanned outages in a timely and accurate manner...

• Team leadership of a team of approximately 10 People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring the team follows company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Planning, executing and optimizing global digital marketing campaigns across key channels such as Google Ads, Meta Ads, LinkedIn Ads and Display
• Media buying and strategic purchasing of ad space to reach target audiences effectively and efficiently through media agency

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements

• Writing system tests
• Executing system tests
• Evaluating system tests
• Writing integration tests
• Executing integration tests
• Updating integration tests
• Taking part in E2E testing
• Cooperating with teams from partner systems
• Managing regression tests
• Reviewing tests
• Writing documentation
• Log analysis

Supervision of all end-to-end daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management...

• Understanding, articulating, and implementing best practices related to area of expertise
• Contributing with financial accounting team(s)
• Demonstrating full understanding of the given Financial Accounting process(es) and drawing from best practices internally and externally

• Understanding and defining BSC PTP business strategy and owning EMEA PTP process design
• Initiating and/or approving changes in EMEA process framework, design and documents
• Owning the control designs, approving deviations, and ensuring that the design is effective

Supervisory and administrative responsibility for development of staff members including hiring, performance development and annual review, disciplinary actions, mentor and counseling, personal development and career advancement and succession planning...