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Anti-Money Laundering (AML) and Customer Due Diligence (CDD) reviews and investigative analysis on new and existing client instructions...

Anti-Money Laundering (AML) and Customer Due Diligence (CDD) reviews and investigative analysis on new and existing client instructions...

• Providing exceptional support via live chat
• Empowering through classroom sessions, coaching, and shadowing
• Supporting the full customer journey
• Collaborating with cross-functional teams to improve internal processes
• Tracking progress through CSAT scores, quality audits, and productivity metrics

• Supporting the Service Delivery Management processes
• Managing work order administration
• Creating and follow-up work orders in the system
• Dispatching service internally and to 3rd party service providers
• Scheduling 3rd party services and maintaining requirements and service dates

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation

• Monitoring, analysing, and responding to events and alerts across BT and customer environments
• Working within a 24x7 Security Operations Centre (SOC) environment supporting continuous security monitoring and incident response activities

• Leadership and coaching of a German-speaking Customer Operations team
• Acting as operational escalation point for complex customer and order-related issues
• Monitoring operational performance, KPIs and service levels
• Driving continuous improvement in operational processes

• Managing the process for enquiries and complaints to resolution without managerial support
• Dealing with sophisticated customer requirements efficiently and professionally as per the service level agreement
• Maintaining daily customer service reports

• Keeping contact and cooperating with teams located in Hungary and in Germany
• Ensuring smooth and intense communication with colleagues and partners
• Writing software design documents
• Working with stakeholders for review and approval
• Designing new functionalities
• Implementing new functionalities

• Automatizált UI és end-to-end tesztek fejlesztése webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek karbantartása webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Single IT point of contact for GPO Purchasing and local purchasing stakeholders for the designated Purchasing platform(s)
• Ownership of the IT application lifecycle of the Purchasing platform, including roadmap, releases, and technical debt management

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs

• Management of customer relationships
• Driving process improvements
• Ensuring seamless order fulfillment
• Collaboration across multiple departments to resolve escalations
• Maintaining high service standards
• Contribution to organizational growth and success

• Designing security solutions based on BT’s security portfolio technologies
• Implementing security solutions
• Testing security solutions
• Handing over security solutions to service
• Creating value through technology for security design across complex multiple platforms and/or technology areas

• Ownership of end-to-end data migration workstream within SAP S/4HANA implementation and conversion programmes
• Definition of migration strategy, roadmap, scope, governance model and delivery approach
• Leadership of migration activities across Explore, Build, Test, Cutover and Go-Live phases

• Leading the tax compliance and reporting processes within NAM
• Driving the standardization and automation agenda of the compliance process
• Preparation and review of all direct and indirect tax returns with related GL reconciliations

• Participation in SAP DRC implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients