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• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Candidate sourcing
• Application screening
• Requisitions clean up
• Scheduling and assessment
• Handling of candidate workflow using e-recruitment system Workday
• Partnering with Talent Acquisition Partners Early in Career Partners business departments and People & Culture colleagues globally

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• KPI tracking of 3PL service providers
• Invoice control checks and payment advice provision
• Creation of monthly performance reports to generate compensation claims
• Assistance with management of daily activities
• Creation of adhoc reports using different data sources

• Development and ownership of process training materials for assigned portfolios using the Assima authoring tool
• Maintenance and continuous updates of existing training assets across Product Increment cycles
• Quality assurance and governance of training assets to meet ASPIRE standards

Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• Management of Cornerstone sessions
• Management of SHE quarterly reports
• Support of finance training and exams
• Processing of study contracts via DocuSign
• Welcoming new joiners in person
• Guidance of interns with paperwork
• Coordination of thesis writing approval workflow
• Handling of vendor registrations

• Customer service on HR related activities such as inquiry resolution, request management, and troubleshooting
• Support of embedding new ways of working and participation in development and implementation of continuous improvement initiatives

• Coordination of subchapter operations
• Onboarding and mentoring of team members
• Ensuring team proficiency in executing high-impact digital campaigns
• Providing strategic vision and direction
• Optimizing processes
• Managing escalations
• Ensuring seamless coordination among teams to achieve organizational goals