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• Executing system data maintenance and administrative activities in Cornerstone and relevant learning management systems
• Providing non-systems related learning process support

• Providing support, insight and explanation on HR systems
• Advisory and administrative activities in HR business processes and employee lifecycle events
• Providing customer service on HR related activities
• Supporting the embedding of new ways of working

Providing insight, support and explanation on HR system and administrative activities in support of HR business processes, employee lifecycle events in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance...

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Virtual, on-demand strategic guidance and advisory support to global leaders on key People & Culture topics
• Partnership with business leaders to diagnose organizational needs and deliver tailored HR solutions
• Change management support and conflict resolution strategies

• Operating and maintaining BT International’s platform
• Supporting BT International's newest Global Fabric platform product
• Diagnosing and troubleshooting faults using NMS, command line investigation, event logs, dashboards, and runbooks
• Supporting service facing units and customers

• End-to-end SRE ownership for the Global Fabric service
• Incident ownership across the customer journey from detection to resolution
• Primary operational escalation point for CF-related incidents
• Escalation of complex technical issues and coordination of resolution activities

• Operational ownership for a small portfolio of key global voice customers
• Development and maintenance of detailed technical understanding of each customer's voice estate and traffic delivery

• Ensuring high availability and stable operations
• Monitoring systems and handling alerts
• Opening, managing and coordinating incidents
• Executing planned maintenance tasks
• Keeping contact with providers and internal technical teams
• Troubleshooting application issues and outages using documentation

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• System data maintenance and administrative activities for payroll, tax, social insurance, time, and benefits administration
• Customer service including inquiry resolution, request management, and troubleshooting related to pay, time, and benefits

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department