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• Acting as first point of contact for customers and providing efficient solutions to their concerns
• Dealing with queries mainly via email and phone with business-to-business customers
• Dispatching emails to the accurate internal department in timely manner

• Participation in projects providing unique and comprehensive professional knowledge
• Understanding clients’ needs and acting as translator between client and developers
• Responsibility for used functionalities at clients and related questions

• Advising on sales force effectiveness topics
• Owning segmentation and targeting cycles, customer universe and route-to-market updates
• Designing and governing the sales incentive plan including target setting, rules, settlement and performance monitoring

• Coordination and tracking of sales pipeline and business opportunities
• Support of bid and proposal processes
• Follow-up with internal stakeholders and external partners to keep opportunities moving
• Conducting market research and identifying new business opportunities

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• Panaszkezelési csapat operatív és szakmai irányítása
• Kapacitás és erőforrás tervezése, feladatok kiosztása és nyomon követése
• Határidők meghatározása és betartásuk biztosítása
• Munkatársak szakmai munkájának ellenőrzése, rendszeres visszajelzés és teljesítményértékelés támogatása

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Building and working own pipeline including research, outreach, and qualification
• Meeting prospects through discovery calls, conferences, roadshows, and expos
• Listening for real problems and shaping them into opportunities suitable for NIX
• Nurturing and growing existing accounts alongside new logos

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Learning existing system architecture, codebase, tools, and development practices
• Validating existing technical documentation and flagging any gaps or outdated content
• Highlighting blockers to knowledge transfer such as missing info, unclear logic, inaccessible systems

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

• Managing customer orders from receipt through delivery
• Monitoring order status and coordinating with internal teams to resolve delivery, stock, and product-related issues
• Handling customer complaints, returns, and requests with regular updates on progress

• Design and implement security controls across identity (IAM/PAM, federation, conditional access)
• Design and implement security controls across data (encryption, key management, classification)
• Design and implement security controls across network (segmentation, secure landing zones, WAF/CASB)

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending