Programozó analyst állások, munkák VII. kerületben

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Understand business needs 
• Support project delivery 
• Spot opportunities for improvement 
• Be the problem-solver 
• Drive digital adoption 
• Collaborate to create value 
• You have a university degree in: Business Informatics, Information Technology, Software Engineering or similar field.  

• Működésfejlesztési projektek adatalapú támogatása, adatelemzések, AI alapú eszközök bevonása
• Prezentációk készítése a projektek különböző státuszaiban
• Folyamattérképezés Visio eszköz használatával
• Projektadminisztrációs feladatok ellátása

• Audit frontline agent interactions (chat, call, and email) for transaction quality, SOP adherence, and customer / vendor / rider experience.
• Maintain high levels of productivity and accuracy in all audits.

• Office Address: 1062 Budapest, Váci út 1-3., Westend Offices, B. tower
• Working Hours: Monday–Friday, 09:00–18:00
• Employment Type: Full-time (40 hours/week)
• Support customers via phone, chat, and email in German and English.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office 
• Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems. 

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Creating detailed notes of the issue and documenting resolution
• Understanding on basics for Windows and Office suite.
• Provide first level support through handling incoming queries and help requests from end users

• Szolgáltatásmenedzsment folyamatait támogató ServiceNOW rendszer szervezési feladatainak elvégzése
• A rendszerben megvalósítandó folyamatok felmérése, dokumentálása, kialakítása, paraméterezési feladatok elvégzése
• Belföldi és külföldi kollégáktól érkező kérések és hibák kezelése

• Rate & FSC Management
• Billing & Cost Settlement
• Documentation & Communication
• Reporting & KPI
• Process Improvement
• Logistics & Systems

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution

• Location: Budapest/Debrecen
• Work mode: Onsite
• Working hours: Monday - Friday; 08:30 - 17:00
• Be the first point of contact for French-speaking customers, providing technical support.
• Dive into complex issues, diagnosing and resolving them with confidence.

• Contribution to client service team workstreams
• Uncovering true challenges behind client strategies
• Creating actionable plans for real change
• Combining research, data analysis, interviews, and brainstorming
• Collaborating directly with clients to solve problems
• Refining client strategies

• In this role, you will have real influence as you steer the financial processes behind Bayer Hungary’s commercial agreements.
• Your attention to detail will shine as you manage key data tasks, including accurate data entry and timely price updates.

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• Preparation of business concept and business strategy
• Review, analysis and evaluation of business systems, user requirements and processes
• Definition of business goals and KPIs
• Cooperation with developer and testing team
• Participation in User Acceptance Testing

• Preparation of business concept and business strategy
• Review, analysis and evaluation of business systems, user requirements and processes
• Definition of business goals and KPIs
• Cooperation with developer and testing team
• Participation in User Acceptance Testing

• Understanding business requirements
• Preparation and reconciliation of IT specifications including system design and logical design
• Cooperation with developer and testing team including participation in bug analysis, IT and business testing, and change management

• Development of dashboards
• Support of data integration
• Analytical investigations
• Identification of trends, risks and opportunities
• Development of reporting solutions
• Provision of data analysis, reporting and performance insight
• Improvement of reporting capability and automation