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• Wordt een expert en biedt onze klanten een uitstekende service.
• Verwerk de customer experience-cases administratief via de diverse applicaties.
• Gebruik verschillende moderne communicatiekanalen om de best mogelijke service te bieden.

Development and enhancement of the MSCI Index Development Platform and the IndexMetrics Real-Time application using modern software engineering practices, Python, Azure, and AI-assisted development tools...

• PEGA alacsony kódszintű alkalmazásfejlesztés eset típusok, munkafolyamatok és üzleti folyamatok modellezése és megvalósítása a PEGA Platformon
• Újrafelhasználható komponensek készítése több alkalmazásban is felhasználható funkcionális modulok fejlesztése

• Welcoming, accompanying, seating, and registering guests
• Assisting guests with directions and guidance within the restaurant
• Performing administrative tasks
• Assisting with breakfast service
• Promoting and recommending services to guests
• Supporting the Food & Beverage team

Serve as the first point of contact for customer inquiries via phone, email, chat, and video channels, providing support in English and either French, German, Spanish or Italian....

• ServiceNow megoldások tervezése a jelenlegi és jövőbeli projektek üzleti, funkcionális és megfelelőségi követelményeinek megfelelően
• Szoros együttműködés a Scrum csapattal a backlog elemek átdolgozása, a követelmények tisztázása és pontos becslések készítése érdekében

• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users

• Drive product features end-to-end with sleek, responsive UI improvements and seamless backend integration
• Leverage agentic coding assistants and AI workflows to accelerate delivery and automate engineering tasks

• Design and evolve end-to-end architecture across data ingestion, processing, storage, and delivery
• Define scalable data pipelines and batch or near real-time workflows
• Establish efficient data models, storage strategies, and access patterns

• Definition and driving of the Quality Engineering strategy
• Design, creation and maintenance of reusable test automation frameworks
• Establishment of testing standards and best practices
• Introduction and improvement of CI/CD quality gates
• Building of E2E, integration and API testing capabilities

• Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email)
• Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure

• Providing first-line technical support for software, hardware and network-related issues.
• Logging, tracking and resolving incidents and service requests.
• Troubleshooting technical problems and escalating more complex cases when required.
• Following up with users to ensure successful resolution.

• Professionally and warmly welcoming, informing, and serving guests in the restaurant and bar.
• Accurately taking and forwarding orders.
• Presenting and recommending food and beverage offerings in line with guests' needs and preferences.

• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Logging, assigning and tracking the progress of complaints & claims from receipt to completion

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

• Guide clients in using smart finance automation tools and help them get the most value out of the products
• Become a trusted point of contact by understanding customer needs and providing clear, practical solutions

• Design and implement core authentication and authorization including POST /auth/token endpoint, JWT validation middleware, and entitlement enforcement layer
• Build and maintain the entitlement decision cache with invalidation on entitlement changes

• Design and develop distributed backend services using .NET and event-driven architecture
• Collaborate with product and commercial teams to turn engagement ideas into scalable, maintainable, and user-friendly solutions
• Optimize microservice ecosystem for performance, reliability, and observability

• Act as the link between business stakeholders and technical teams translating business requirements into clear ServiceNow solutions
• Support clients in process analysis optimization and documentation in alignment with ServiceNow best practices

• Design, develop, deploy, monitor, scale, and troubleshoot ML and LLM-based systems that power shared AI services across the platform
• Build secure, high performance microservices and platform components on AWS, owning services end-to-end from implementation through deployment and production monitoring