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Reporting directly into the Head of Operations on division KPIs, health status, and attention points/risks Leading, mentoring, and managing Service Operations Managers and support teams across L1, L2, and L3 Overseeing daily operational performance, ensuring SLAs/KPIs are met, and managing...

Develop, customize, and maintain ServiceNow applications, modules, and integrations. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Design, develop, test, and implement ServiceNow solutions in alignment with industry best...

Continued development of the KinaTrax Dugout web application tool based on company needs and client requests Lead the maintenance of pre-existing functions and dependencies in the KinaTrax Dugout web application tool Development of new software applications, with priority on the development of web...

Lead and oversee the day-to-day operation of the Java backend team Continuously monitor overall project health by reviewing and improving development best practices and delivery processes across ongoing Java projects Take on line management responsibilities, supporting the team’s well-being, growth...