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• Subject matter expert in large scope projects representing CMT Operations in product, training, learning and development, dealer query optimization, MPS2 input quality, and evidence check
• Development, documentation, testing, and coordination of process changes implementation

Performing tasks related to the position....

• First point of contact for customer-reported technical issues and service requests
• Triage and assignment of incidents, tracking progress and ensuring timely resolution based on SLA targets
• Keeping users and internal teams informed with clear and timely updates

• Tracking competitor products, pricing, features, and market activity
• Monitoring automotive news, trends, and new product launches
• Analyzing competitor pricing and identifying opportunities for Ford
• Updating and maintaining market and competitor data
• Working with Ford of Europe, Brand, and Pricing teams

• Administration, configuration, and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• First point of contact for customer-reported technical issues and service requests
• Triage and assign incidents
• Track progress and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates

• Support of day-to-day office operations
• Coordination of office supplies, vendors, maintenance, and workplace services
• Management of meeting room bookings, office access cards, and general workplace administration
• Acting as a point of contact for employees, visitors, and external partners

• Supporting the development, implementation, maintenance, and support of HR systems including HRIS, Learning Management System, Timekeeping, and Payroll
• Implementing HR technology policies, processes, and solutions aligned with business goals

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

Quality representative responsible for all QMS related and operational quality activities and issues relating to the commercial business...

• Driving strategic technology leadership and digital transformation
• Working across IT strategy, process improvement, architecture planning, M&A IT due diligence projects
• Assessing client needs through data gathering, stakeholder interviews, and structured analysis

• Lead engagements in Technology Strategy & Transformation Practice
• Build client trust and lead client interactions
• Manage teams including consultants and senior consultants
• Shape technology strategies and transformation programs
• Ensure quality delivery and review deliverables

• Management of customer orders throughout the entire order fulfillment lifecycle
• Processing of new orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Credit risk assessment and management
• Reporting of unusual, non-standard events and requests to the team leader
• Providing daily operation support to the team leader and the assigned division
• Familiarity with each business unit’s processes to ensure effectivity and efficiency

• Liaison with Ford of Europe PV Brand teams and NSC PV Product Marketing teams for product updates
• Implementation of product marketing strategy including launches, in-cycle actions, and run-outs
• Preparation of different types of price lists for FoE markets and NSCs

• Managing customer requests across various channels and platforms
• Investigating and understanding the root causes of customer inquiries
• Documenting all customer interactions to track activities effectively
• Inputting data into Ford systems as required

• Liaison with Ford of Europe CV Brand teams and NSC CV Product Marketing teams for product updates implementation
• Implementation of product marketing strategy including launches, in-cycle actions, and run-outs across Ford systems
• Preparation of different types of pricelists for FoE markets and NSCs

• Shaping media strategies alongside senior planners and clients
• Supporting tactical campaign planning from TV to digital
• Participating in media tenders and presentations in English and Hungarian
• Collaborating with creatives, client service, and production teams

• Új technológiák bevezetése
• Termékfejlesztési és szolgáltatási igények implementálása
• Rendszerintegrációk megvalósítása
• Rendszertervezés
• Tesztelés
• Dokumentálás
• Együttműködés solution architektekkel és rendszerszervezőkkel alkalmazás- és interfészfejlesztések terén
• Minőségbiztosítási feladatok támogatása

• Lead lawyer on legally complex and high value transactions with Business’s customers with a focus for Germany
• Provision of clear and pragmatic legal guidance and formal advice on projects and contracts to help Business understand and mitigate legal risk