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• Ownership of product vision, strategy, and roadmap for Revenue Management products
• Definition of clear prioritisation decisions and maintenance of a single coherent roadmap across multiple workstreams

Drafting, reviewing, negotiating, and advising on a broad range of commercial agreements including technology and SaaS agreements, procurement and vendor agreements, professional services agreements, marketing and advertising agreements, strategic partnership agreements, consulting agreements,...

• Establishment and leadership of a centralized Customer Insights & Analytics function within the Customer Experience organization
• Definition and execution of the vision, roadmap, and operating model for customer insights across the enterprise

• Ownership of a defined area of the digital funnel across web and app
• Definition and prioritization of product backlogs aligned to customer needs and business impact
• Leadership of cross-functional product pod including engineering, design, and analytics

• Development, implementation and communication of operating plans to maximize fleet utilization
• Direction and control of maintenance, repair and reconditioning of fleet vehicles
• Management of activities related to in-fleeting new and used vehicles into the rental fleet

• Development, implementation, and communication of operating plans to optimize vehicle damage repair and reconditioning processes
• Direction and oversight of automotive damage appraisals, repair estimates, and supporting documentation for accuracy and compliance

• Collaboration with key stakeholders to develop business cases and drive opportunities from ideation to execution
• Partnership with cross-functional teams including transformation, finance, IT, and operations to make actionable recommendations and create operational guidelines

• Design and governance of end-to-end customer journeys within the Customer Experience organization
• Translation of customer insights into customer experience improvements
• Chairing the Customer Experience Council and prioritizing initiatives

• Owning the technical vision and roadmap for the team
• Leading the scoping process with stakeholders to translate business needs into project plans
• Overseeing the technical aspects of all builds across the team
• Serving as the team's go-to expert on the technical platform

• Backend application development from conceptualization to launch and client support during and according to the implementation
• Participation in complex IT projects in the financial sector
• Post-development maintenance for applications including defects and incidents solving

• Lot inventory management including checking and logging new arrivals
• Ensuring vehicles have the correct merchandising documents
• Maintaining a presentable sales lot
• Controlling the flow of cars and entering correct status in the fleet computer system

• Receiving, tracking, and managing incoming and outgoing parts, tools, and supplies used in AV maintenance activities
• Maintaining accurate records for shipping, indirect purchasing, and warranty returns
• Executing daily inventory counts and supporting periodic inventory audits

• Management of all airport activities related to customer service at rental counter and vehicle rental arrangements
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Dealer network development and management
• Program strategy and OEM collaboration
• Financial oversight and analysis
• Cross-functional collaboration
• Process improvement and execution

• Management of all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all activities at an airport related to servicing customers at the rental counter and arranging vehicle rentals
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles
• Management of selling incremental products to customers
• Management of cleaning and preparation of returned vehicles for the next rental

• Management of all activities at an airport related to servicing customers at the rental counter and arranging vehicle rentals
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Management of all airport activities related to customer service at the rental counter and vehicle rental arrangements
• Management, planning, and implementation of staffing schedules based on business demands and transaction levels
• Oversight of exempt and nonexempt personnel

• Daily servicing of autonomous vehicles including cleaning, charging, and sensor calibration support
• Driving autonomous vehicles in self-drive mode for calibration and deployment procedures
• Researching and troubleshooting no hail vehicle states using diagnostic tools