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• Ownership of account and commercial strategy
• Building executive-level trust
• Orchestration of pre-sales and upsales
• Management of financial health
• Leadership of the account leadership team
• Shaping communication flows
• Definition of success criteria
• Shaping the account's internal identity

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Building and working own pipeline including research, outreach, and qualification
• Meeting prospects through discovery calls, conferences, roadshows, and expos
• Listening for real problems and shaping them into opportunities suitable for NIX
• Nurturing and growing existing accounts alongside new logos

• Providing integrated HR solutions tailored to colleagues' needs
• Partnering flexibly and virtually with global business leaders
• Offering on-demand, ad-hoc guidance on core P&C topics
• Diagnosing needs and coaching managers
• Translating requirements into high-impact P&C solutions

• Design enterprise Data & AI strategies that use Data & Generative AI to drive real business growth
• Translate complex business needs into clear AI solutions that deliver value
• Act as a trusted advisor to C-level leaders on AI adoption, regulations, and ROI

• Collection of debt on an allocated portfolio of customers
• End-to-end credit management tasks
• Calculation, approval and maintenance of credit limits for new and established customer accounts
• Regular 'order hold' review and decision making
• Acting as primary point of contact within the team

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

Supervisory and administrative responsibility for development of staff members including hiring, performance development and annual review, disciplinary actions, mentor and counseling, personal development and career advancement and succession planning...

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Leadership and coaching of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability, and continuous improvement

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner