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Supporting the Customer Experience job which includes handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets flowing through Workday for other First Point Team members...

• Aktív részvétel a tervezésben, a specifikációk finomításában
• Fejlesztési feladatok megvalósítása
• Code review
• Automatikus tesztelés
• CI/CD folyamatok karbantartása (GitLab)
• Monitorozás és riasztások kezelése
• Az alkalmazás karbantartása Kubernetes környezetben
• Junior fejlesztők mentorálása

• Vezetni a Benchmarking csapat heti megbeszéléseit és a projekt teljes irányítását
• Elemzéseket készíteni a versenytársak portfóliójáról
• A projekt állapotának bemutatása az üzleti terület vezetőségének és a felelős igazgatótanácsi tagnak

Supporting the development and fielding of both patient preference and experience studies using relevant methodologies including qualitative and quantitative methods such as online surveys, DCE, BWS, thresholding...

• Drafting protocols, reports, and other project deliverables
• Interacting with clients
• Contributing to strategic thinking under the direction of senior staff

• Supporting dealership technicians across the German-speaking network and developing expertise in vehicle diagnostics, repair processes, and emerging technologies
• Analysing vehicle faults, diagnostic data, error codes, and repair information

• Keeping contact and cooperating with teams located in Hungary and in Germany
• Ensuring smooth and intense communication with colleagues and partners
• Writing software design documents
• Working with stakeholders for review and approval
• Designing new functionalities
• Implementing new functionalities

• Managing inbound queries from IFF employees via the Ticket Service System
• Providing consistent and accurate support using the HR knowledge base
• Educating employees and managers on available HR resources and self-service tools

• Taking part in the BAU development tasks
• Designing, implementing, and delivering high-quality software solutions that conform to architectural standards
• Optimizing and refactoring existing code for improved reliability and performance
• Understanding and reworking/improving the existing codebase

Supporting the Business Process Manager/Global Business Process Owner ensuring adoption of Global Master Data Management best practice solutions and business processes on affiliate / functional level...

• Supporting the migration of ETL pipelines between source systems and Snowflake
• Using SQL to validate data, check data quality, reconcile datasets, and identify discrepancies
• Monitoring pipeline executions, investigating issues, and helping resolve technical blockers

• Participation in SAP implementations, rollouts and other projects to deliver country specific solutions in the VAT, tax and reporting areas
• Provision of professional SAP advisory on the VAT, tax and reporting areas for Clients

• Leading a Snowflake migration project, supporting the migration of ETL pipelines between source systems and Snowflake
• Assigning tasks, tracking progress, and ensuring smooth day-to-day delivery

• MSSP SOC és egyéb kiberbiztonsági szolgáltatások, valamint komplex ügyfélmegoldások architekturális és technikai tervezése
• Műszaki koncepciók, megoldási tervek és ajánlatok kidolgozása, valamint a Sales és Pre-Sales csapatok szakmai támogatása

• Writing engaging copy across email, push notifications, in-app messages and other CRM touchpoints
• Interpreting CRM flow plans and understanding the communication objective at each stage of the customer journey

• Daily problem-solving and financial support for business teams
• Acting as a finance partner for client service teams
• Supporting billing, supplier, and payment-related issues
• Participating in monthly closing, quarterly forecasts, yearly budgeting
• Delivering ad hoc reports for local and regional management

• Following and maintaining work related process documentation
• Delivering quality work
• Completing tasks on or before deadline
• Ensuring compliance with SOX rules, policies and procedures, financial standards
• Performing daily/weekly/monthly reconciliation tasks and investigating/correcting differences

Designing, optimizing, and extending transaction surveillance and data pipeline processes to enhance system efficiency, reliability, and scalability...

• Handling the customer experience center end to end activities
• Reviewing every single ticket which is received and triaging the activities as per the Responsible Matrix for Bangalore, Budapest centers

• Designing, developing, and implementing scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components (LWC) and Aura Components