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• Working together with the client on their requirements
• Transferring requirements to the backlog of understandable and estimable project tasks
• Understanding priorities
• Preparing release/sprint plans
• Focusing on maximum transparency when working with stakeholders

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

• Support delivery of finance projects
• Lead workstreams
• Gather and analyze information
• Develop actionable recommendations
• Work in a high performing project team helping clients to achieve or build efficient financial processes in the financial services industry

Helping clients ensuring their IT systems, processes, and operations align with leading professional standards, industry frameworks, and regulatory requirements (ITIL, COBIT, ISO 27001, ISO 27701, ISO 22301, DORA, NIS2, NIST)....

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Execution of end-to-end digital marketing campaigns for global events and congresses
• Creation, updating, and localization of high-quality digital assets including webpages, email campaigns, social media posts, and sales enablement materials

• Digitális szolgáltatások értékesítése AI-alapú vállalati folyamatdigitalizáció területén
• Digitális szolgáltatások értékesítése adatvezérelt logisztika és operációk területén
• Digitális szolgáltatások értékesítése adatkezelési és elemzési szolgáltatások területén

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Implementing and coordinating overarching projects and initiatives across EMEA HR Operations at country and/or regional level including defining, maintaining and continuously enhancing standard processes
• Global project involvement to represent EMEA specific insights and perspectives

• Design and implement security controls across identity (IAM/PAM, federation, conditional access)
• Design and implement security controls across data (encryption, key management, classification)
• Design and implement security controls across network (segmentation, secure landing zones, WAF/CASB)

• Maintenance and support of daily activities of Travel and Expense and Company Card expenses associated with Roche Global Credit card programs
• Acting as primary point of contact for internal customers providing support and guidance for corporate credit cards and Concur expense management

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• First level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Architect and implement scalable AI/ML solutions on Azure or GCP
• Design and build AI solutions for sales use cases such as automated RFP/RFI ingestion, classification, and response generation
• Design and build AI solutions for intelligent document understanding

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Design, deliver, and continuously improve structured onboarding programmes for new sales hires
• Provide ongoing training and coaching to help frontline teams strengthen their skills, consistency, and confidence in their role

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

Supervision of all end-to-end daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management...