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• Calculating and posting business transactions
• Processing invoices
• Verifying financial data for accounts payable records
• Processing invoices with PO and Non-PO
• Reviewing invoices and requisitions for payment approval
• Ensuring quality of accounts payable processes

• Leadership and coaching of a German-speaking Customer Operations team
• Acting as operational escalation point for complex customer and order-related issues
• Monitoring operational performance, KPIs and service levels
• Driving continuous improvement in operational processes

• Execution of the knowledge retention strategy
• Conducting comprehensive learning need analyses
• Development and maintenance of a comprehensive trainer matrix
• Running the Certified Training Facilitator process for internal trainers and SMEs
• Development of individualized training plans for team members

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Following and maintaining work related processes
• Delivering quality work
• Completing tasks on or before deadline
• Ensuring compliance with SOX rules, policies and procedures
• Performing daily/weekly/monthly reconciliation tasks and investigating/correcting differences
• Participating in corporate reporting

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Design and implement security controls across identity, data, and network
• Work on workload security including container security, serverless security, IaC scanning
• Integrate security into the delivery pipeline including static and dynamic testing, container image scanning, supply chain security

• Organikus csatornák napi kezelése elsősorban LinkedInen
• Tartalomnaptár vezetése posztok írásával és időzítésével
• Community management kommentek és üzenetek figyelésével és válaszok kezelésével
• Employee advocacy program kezelése kollégák aktivizálásával saját hálózatukban

• Acting as first point of contact for customers
• Providing efficient solutions to customer issues
• Dealing with queries mainly via email and phone regarding business to business
• Dispatching emails to appropriate internal departments in a timely manner
• Creating and assigning tickets in the ticketing system

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Preparation of clear NAM performance analysis, dashboards and self-service reporting
• Leading the annual budgeting and forecasting processes
• Monitoring actual spending versus budget and providing insightful variance analysis

• Building and nurturing high-quality, diverse talent pipelines aligned to current and future business needs
• Proactive market engagement, research, and talent mapping to enable faster, higher-quality hiring outcomes

• Management and coordination of global and local digital marketing execution services
• Creation, formatting, and maintenance of visual and written digital assets using global brand templates, guidelines, and quality standards

• Installation, maintenance, and seamless operation of Roche Information Solutions Portfolio
• Optimal system performance and high-quality user experience through regular upgrades and proactive technical support

• Design, delivery and continuous improvement of structured onboarding programmes for new sales hires
• Ongoing training and coaching to strengthen frontline teams' skills, consistency and confidence
• Management and maintenance of training materials, playbooks, templates and sales tools

• Providing support to small merchants
• Assisting merchants through all communication channels
• Educating merchants about products
• Resolving merchant requests
• Listening to customer feedback
• Acting on customer feedback
• Assisting merchants using phone, email, and online chat
• Becoming the voice of customers

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Initiating collection actions via phone and email
• Identifying potential risks affecting incoming payments
• Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution

• Review employee reimbursements and corporate card expenses in Brex and Workday for accuracy, documentation, correct accounting treatment and compliance with company policies
• Assign or verify expense categories, accounting dimensions and tax codes, and investigate exceptions before approval