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• Leadership and development of Knowledge Retention, Business Intelligence and tactical governance teams
• Ownership and continuous improvement of Customer Care process governance framework
• Oversight of process taxonomy and Promapp governance

• Data product működési modell és módszertan kialakítása
• Adattermékek teljes életciklusának támogatása: tervezés, fejlesztés, működtetés és kivezetés
• Adatminőségi, governance-, dokumentációs és újrahasznosíthatósági standardok fejlesztése
• Chapter erőforrásainak és kompetenciáinak menedzselése

• End-to-end R2R process ownership
• Team management and leadership
• Financial reporting and compliance
• General ledger oversight
• Intercompany and fixed assets accounting
• Reconciliations and controls
• Process improvement and transformation
• Stakeholder management
• Performance monitoring and reporting

• Overseeing daily operations of customer service team
• Facilitating resolution of complex customer needs
• Collaborating cross-functionally with Finance, Logistics, Sales, Marketing and other departments
• Implementing strategic initiatives to enhance customer experience
• Monitoring key performance metrics

• Kialakítás és képviselet a Digital Paid Squad termékvíziójának, célrendszerének, roadmapjének és értékalapú backlogjának
• Vezetés és összehangolás a PPC, programmatic, data, content és product kompetenciákat egyesítő cross-functional squad működésében

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Understanding, articulating, and implementing best practices related to area of expertise
• Contributing with financial accounting team(s)
• Demonstrating full understanding of the given Financial Accounting process(es) and drawing from best practices internally and externally

• Designing, implementing, testing, and optimizing reliable, efficient, and high-quality data pipelines
• Automating the extraction, loading and transformation of data from a wide variety of sources
• Developing solutions for the automated acquisition of data from source systems

• Overseeing a team of accountants responsible for accounting, month end close and reconciliations
• Evaluating efficiency and effectiveness of accounting processes
• Recommending and implementing changes to policies and processes to strengthen control environment

• Timely resolution of incidents and escalations
• Leading responses to major incidents
• Overseeing efficient service request fulfillment
• Ensuring compliance with ITIL processes and organizational standards
• Collaborating with IT Operations, Engineering, and stakeholders

• Üzleti alkalmazások fejlesztése frontend- és backend-oldalon egyaránt
• Fejlesztési feladatok szakmai vezetése és megvalósítása
• Új technológiai megoldások és fejlesztési javaslatok beépítése különböző rendszerekbe
• Meglévő fejlesztések támogatása, hibák felderítése és javítása

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

• End-to-end delivery of complex strategic projects
• Development of CRM strategies, audience mapping frameworks, and customer journey recommendations
• Application of DCO (Dynamic Creative Optimization) expertise to support campaign and personalization strategies

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Supervision of month end, quarter end and year end closing under US GAAP following financial standards and procedures of IFF
• Responsibility for US GAAP reporting following IFF corporate requests

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Execution of end-to-end digital marketing campaigns for global events and congresses
• Creation, updating, and localization of high-quality digital assets including webpages, email campaigns, social media posts, and sales enablement materials

• Digitális szolgáltatások értékesítése AI-alapú vállalati folyamatdigitalizáció területén
• Digitális szolgáltatások értékesítése adatvezérelt logisztika és operációk területén
• Digitális szolgáltatások értékesítése adatkezelési és elemzési szolgáltatások területén

Ownership of full monthly, quarterly, and annual financial closing processes under Hungarian Accounting Standards, UK and IFRS...

Supervision of all end-to-end daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management...