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• Networking to develop new sales opportunities in the academic field
• Sales of tailor made cutting-edge technology in the field of multiphoton microscopy
• Managing customer relationships
• Contacting research institutes abroad
• Giving oral presentations about products and solutions in front of large audiences

• Acting as first point of contact for customers
• Providing efficient solutions to customer concerns
• Dealing with queries mainly via email and phone with B2B customers
• Dispatching emails to the accurate internal department in timely manner
• Creating and assigning tickets in the ticketing systems

• Építésvezetői feladatok ellátása, aktív helyszíni jelenlét és művezetés
• Anyagrendelések lebonyolítása, pontos mennyiségi számítások elvégzése
• Részlettervek készítése
• Kivitelezési folyamatok kézben tartása, napi prioritások és váratlan helyzetek hatékony kezelése

• Execution of export order processing activities
• Driving customer experience
• Delivering operational efficiency in key transactional areas
• Ensuring export transactions compliance with international trade regulations, company policies and customer contractual obligations

• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams to deliver outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Design and develop scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Build and enhance user experiences using Lightning Web Components and Aura Components

• Coordination of daily project workflows with internal teams and external partners
• Management of ongoing financial tasks including issuing POs, processing invoices, and tracking internal and external project costs
• Briefing of creative, design, SEO, development, and content editing teams

• Managing a portfolio of key customer accounts with focus on upsell and retention
• Driving retention and growth among customers by understanding their business needs
• Managing handover process from the Sales team of newly closed deals
• Increasing assignment rate in existing customer portfolio

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Planning, executing and optimizing global digital marketing campaigns across key channels such as Google Ads, Meta Ads, LinkedIn Ads and Display
• Media buying and strategic purchasing of ad space through media agency

• Develop, manage, and maintain detailed deployment schedules for field service personnel across multiple projects in the Europe region.
• Analyze project requirements, workload, and resource availability to create realistic and achievable staffing plans.

• Design lean and efficient operational structures for collaboration across factories and countries
• Collaboration with regional sales team to develop competitive bid strategies and optimized business models

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements

• End-to-end management of modern data platform implementations built on Databricks
• Running all scrum ceremonies for data engineering and data science teams
• Tracking budgets and optimizing compute costs
• Managing technical risks such as data quality and pipeline bottlenecks

• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools
• Supporting the sales organization throughout the opportunity lifecycle

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Overseeing daily operations of customer service team
• Facilitating resolution of complex customer needs
• Collaborating cross-functionally with Finance, Logistics, Sales, Marketing and other departments
• Implementing strategic initiatives to enhance customer experience
• Monitoring key performance metrics

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

Supervision of all end-to-end daily operations within the Accounts Payable team including accounting, query management, invoice issue resolution, quality controls and Idoc management...