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• Implementation and support of VB.NET based software solution
• Participation in the run and maintain team

• Planning and leading the technical implementation of ServiceNow solutions including system configuration and development of custom features
• Architecting and designing scalable and robust ServiceNow solutions
• Providing advanced technical consulting and support quality assurance activities

• Implementation of complex ServiceNow solutions including system configuration and custom feature development
• Provision of advanced technical consulting and support quality assurance activities
• Ensuring adherence to implementation standards and technical best practices

Development and enhancement of the MSCI Index Development Platform and the IndexMetrics Real-Time application using modern software engineering practices, Python, Azure, and AI-assisted development tools...

• Market development and prospecting
• Client engagement and solutions
• Proposal and contract negotiation
• Marketing and content strategy
• Strategic partnerships management
• Reporting and CRM management

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections including credits and rebills
• Handling email queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Completion of tax returns due by jurisdiction deadlines
• Help in tax research, tax law and regulations to support client or supervisor

• Design and implement security controls across identity, data, and network
• Work on workload security including container security, serverless security, IaC scanning
• Integrate security into the delivery pipeline including static and dynamic testing, container image scanning, supply chain security

Design of custom objects, custom fields, pick list, role based page layouts, workflow alerts and actions, validation rules, approval processes, custom tabs, custom reports, report folders, report extractions to various formats, design of Visualforce pages, record types, dashboards, and email...

• Calculating and posting business transactions
• Processing invoices with PO and Non-PO
• Reviewing invoices and requisitions for satisfactory payment approval
• Ensuring quality of accounts payable processes
• Handling non-compliant and non-standard processes within the country

• Development and operation of the product in an engineering team
• Production deployments
• Cloud automation
• Monitoring and alerting
• Incident management and post-incident analysis
• Identification and troubleshooting of platform issues

• Building and nurturing high-quality, diverse talent pipelines aligned to current and future business needs
• Proactive market engagement, research, and talent mapping to enable faster, higher-quality hiring outcomes

• Management and coordination of global and local digital marketing execution services
• Creation, formatting, and maintenance of visual and written digital assets using global brand templates, guidelines, and quality standards

• Installation, maintenance, and seamless operation of Roche Information Solutions Portfolio
• Optimal system performance and high-quality user experience through regular upgrades and proactive technical support

• Research and analysis to identify trends, customer preferences, and competitive landscapes
• Use of insights to inform marketing strategies, content, and automation opportunities

• Administration, configuration and maintenance of Microsoft Dynamics 365 Business Central and Dynamics 365 CRM platforms
• Collaboration with various departments to gather business requirements and deliver tailored Dynamics 365 solutions

• Drafting protocols, reports and other project deliverables
• Interacting with clients
• Contributing to strategic thinking under direction of senior staff
• Leading scientific coordination and project management including project scope, tracking progress and coordinating team tasks for multiple projects

• Initiating collection actions via phone and email
• Identifying potential risks affecting incoming payments
• Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders