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• Leading, coaching and developing a team of 12 FTE onboarding specialists
• Owning the onboarding pipeline with up-to-date assignments and follow-ups
• Tracking key onboarding KPIs such as time to onboard and new live venues

• Onboarding new restaurant and retail partners to the Wolt platform
• Communication with partners via email and phone mostly in German
• Guidance of partners through setup requirements and processes
• Uploading and updating menus in Wolt’s internal systems

• Development of go-to-market strategies for Growth Portfolio areas
• Integration of go-to-market strategies into existing service ecosystem
• Creation of high impact sales materials, battlecards and training
• Support of presales activities and client presentations

• Leading and developing a diverse team within Mobility Operations
• Focusing on Mobility Finances, Compensation and administration of different Mobility workflows
• Continuous improvement of enabling Technology

• Establish and achieve quality and guest satisfaction goals
• Help guests with their requests and complaints
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty
• Regularly communicate with guests to ensure expectations are met

• Billing and invoicing
• Timely billing execution and billing accuracy
• Monitoring, reviewing and updating customer details in CRM
• Invoice corrections – credits and rebills
• Handling emails queries and requests from field teams
• Supporting and driving metrics
• Updating work instructions

• Credit risk assessment and management
• Reporting unusual, non-standard events and requests to the team leader
• Providing daily operation support to the team leader and the assigned division
• Becoming familiar with each business unit’s processes to ensure effectivity and efficiency

• Management, maintenance and growth of a portfolio of corporate clients with full budget responsibility
• Acquisition of new clients in line with ING’s targeting strategy
• Identification of business opportunities and delivery of tailored financial solutions

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

Content ownership including building and maintaining process documentation, SOPs, and knowledge-base articles behind Merchant Operations workflows...

• Support commercial leadership in developing and executing the overall commercial and Go-to-Market strategy
• Act as a strategic sparring partner by structuring key topics, challenging assumptions, developing recommendations, and preparing management decisions

• Supervision of month end, quarter end and year end closing under US GAAP following financial standards and procedures of IFF
• Responsibility for US GAAP reporting following IFF corporate requests

• Participation in BAU development tasks
• Designing, implementing, and delivering high-quality software solutions conforming to architectural standards
• Optimizing and refactoring existing code for improved reliability and performance
• Understanding and reworking/improving the existing codebase

• Networking to develop new sales opportunities in the academic field
• Sales of tailor made cutting-edge technology in the field of multiphoton microscopy
• Managing customer relationships
• Contacting research institutes abroad
• Giving oral presentations about products and solutions in front of large audiences

• Building, leading, coaching and managing a strong and collaborative Accounts Payable team covering end-to-end AP support
• Creating a safe and positive team environment
• Ensuring that the team demonstrates the right mindset and attitude

• Acting as first point of contact for customers and providing efficient solutions to their concerns
• Dealing with queries mainly via email and phone with business-to-business customers
• Dispatching emails to the accurate internal department in timely manner

• Business process analysis and design of Lead-to-Order processes
• Cross-country process harmonisation
• Requirements engineering
• Business workshops and stakeholder alignment
• Fit-gap and impact analysis
• End-to-end solution definition
• Backlog readiness and delivery support
• Business validation

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Providing exceptional support throughout the customer lifecycle
• Handling administration
• Order management
• Quotations
• Master data maintenance
• Collaborating with cross-functional teams
• Delivering outstanding service
• Maintaining the highest standards of accuracy and professionalism

• Preparing the contract documentation for companies that the Sales Team wants to sign contracts with
• Filling customer database templates once Sales signed the contract
• Filling rate forms with the renewed pricing in case of changes in rates
• Managing fleet availability changes in our systems