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• Handle customer questions and issues through email and live chat
• Respond to customer inquiries in a professional, friendly, and timely manner
• Explain financial and product-related topics in clear, straightforward language
• Investigate problems rather than simply forwarding them

• Magas szintű technikai és üzleti tanácsadás ügyfelek számára az Atlassian termékekkel és saját fejlesztésű megoldásokkal kapcsolatban
• Ügyfelek üzleti és IT folyamatainak felmérése
• Komplex megoldások tervezése, bevezetése és minőségbiztosítása

• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users

EZEK LESZNEK A FELADATAID • MES fejlesztő kolléga munkájának támogatása • MES funkciók fejlesztésében való segítségnyújtás • Gyártósori adatok elemzésében való részvétel ...

• Sorting and reporting activities in the system.
• Preparing opportunities from customer inquiries for the engineer and sales colleagues.
• Order management (Placing orders, sometimes requires consultation with technicians. Order amendment.)

• Partner with client business teams and process owners to shape digital transformation initiatives and develop appropriate solutions
• Own delivery beyond requirements gathering, discovery and analysis
• Structure, document and prioritize work to maintain a clear and actionable backlog

• Be the first point of contact for users experiencing IT-related issues
• Support customers via phone, email, chat, and ticketing systems
• Help troubleshoot common hardware, software, and access-related problems
• Provide support in both German and English
• Document and track incidents in the ticketing system

• Support daily order management activities including reviewing order details and ensuring required information is complete and accurate
• Communicate regularly with the sales team to follow up on order status, customer requirements, and related operational updates
• Create and manage proforma invoices

• Receive and log incidents and service requests through phone, chat, web, and email
• Perform basic troubleshooting using existing documentation and knowledge bases
• Aim for First Contact Resolution (FCR) whenever possible

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Troubleshoot IT related issues and handle customer requests.
• Provide remote support through different channels such as telephone, email, or chat.
• Support our top customers using your specific language skills.

• Designing applications to meet business process and application requirements
• Building applications to meet business process and application requirements
• Configuring applications to meet business process and application requirements
• Collaborating and managing the team to perform effectively

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year

• Understand business needs 
• Support project delivery 
• Spot opportunities for improvement 
• Be the problem-solver 
• Drive digital adoption 
• Collaborate to create value 
• You have a university degree in: Business Informatics, Information Technology, Software Engineering or similar field.  

Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues....

• Frontend development for a greenfield project with API integration
• Contribution to proof-of-concept tasks
• Collaboration with Senior Developers
• Use of test-driven development for code quality
• Close work with Product Design, Product Management, and Backend teams

• Design, deliver, and oversee corporate health and other insurance-based employee benefits programs
• Build, grow, and maintain strong, long-term relationships with clients, insurers, and healthcare providers
• Manage contracts and keep internal records accurate and up to date

• Extensive Diary Management
• Booking and arranging meetings; ensuring meeting rooms, catering requirements are taken care of
• Meeting Preparation; producing agendas, producing minutes, and following up on actions
• Assisting with Presentations for Internal and External Stakeholders

• Webáruház tartalmának naprakészen tartása, SEO szempontok figyelembevételével
• Landing és a kezdőoldal tartalmának szerkesztése (CMS rendszerben)
• Napi szintű adminisztratív feladatok és riportálás
• Promóciók, kampányok technikai beállítása 
• Vásárlói megkeresések kezelése e-mailen és telefonon