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• Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally.
• Manage senior-level customer relationships and lead service review meetings and QBRs.
• Provide proactive IoT technical service management and drive service improvements using ITIL principles.

• Take full ownership of the product lifecycle for Fixed Network and Unified Communications solutions
• Plan, develop, and manage the local and group‑aligned product portfolio within the global Product Operating Model
• Drive portfolio evolution by initiating new product and service developments

• Build and maintain effective relationships with key partners across Vodafone Business and local markets, interpreting insight requirements and ensuring high stakeholder satisfaction.
• Design, execute, and present insight projects, recommending appropriate research approaches based on business needs.

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• Act as the commercial owner for the assigned portfolio, managing, tracking, and supporting delivery of annual revenue targets exceeding €1.5bn.
• Provide regular, high-quality commercial analysis and insight to senior leaders, including Directors, the Senior Leadership Team, and executive stakeholders.

• Manage, clean, and consolidate data from internal and external sources to ensure accuracy and usability.
• Deliver detailed analyses, reports, and dashboards that support marketing performance and campaign evaluation.

• Lead global incentive programme operations for Vodafone Group’s strategic partnership with Microsoft, ensuring accurate claims, reporting and distribution.
• Act as subject matter expert for Microsoft incentive programmes, including Microsoft Elevate, managing multi million funding portfolios.

• Manage end-to-end change control activities, including request intake, analysis, approval, implementation, reporting and review.
• Coordinate and progress customer change requests through defined change management processes, including escalation where required.

• Implement time-sensitive and business-critical projects in alignment with agreed scope, quality, timelines, and budgets.
• Oversee local project budgets up to EUR 2 million, including planning, forecasting, and financial oversight.

Review and validate business demand, ensuring alignment with coherent end‑to‑end customer journeys and translating requirements into clear design documentation, including user stories, technical specifications, and architecture diagrams....

• Operate, maintain, and continuously improve cloud-based platforms supporting digital products and services.
• Contribute to platform operations activities, ensuring availability, performance, and reliability across development, test, and production environments.

• Develop, update, and maintain HTML emails, responsive landing pages and microsites used in marketing campaigns.
• Collaborate with marketing automation specialists, designers, copywriters, campaign managers and field marketing managers to ensure digital assets meet brand and usability standards.

• Support pricing activities for business opportunities by preparing structured analyses and models
• Build and maintain Excel-based pricing and financial templates using advanced functions
• Collect, validate and organise input data from internal stakeholders

• Coordinate and oversee programme delivery activities, ensuring key milestones are achieved across all involved teams and organisations.
• Apply and maintain programme and project management methodologies, tools, and governance frameworks.

• Design, configure and optimise Adobe Analytics implementations from scratch, including report suites, traffic variables and conversion variables
• Act as Commercial Analytics Owner for multiple flagship Vodafone Group products

• Working with other Developers to assist and develop solutions based on user requirements.
• Conduct tasks related to applications development, establish, and implement new or revised applications systems and programs to meet specific business needs.

• Define, gain approval for, and execute the global leased lines category strategy across Vodafone markets.
• Lead RFQs, supplier negotiations, and contract renewals or amendments in collaboration with legal and internal stakeholders.

• Lead end-to-end contract lifecycle management, from drafting and negotiation through to signature, execution, and performance monitoring
• Manage a diverse portfolio of roaming, interconnect, sponsored roaming, travel SIM, discount, and special commercial agreements

• Conduct end‑to‑end software and service should‑cost analyses by identifying, assessing, and modelling key cost drivers.
• Define and size software technical specifications, assessing requirement quality and maturity.

• Operate, maintain, and continuously improve cloud-based platforms supporting digital products and services.
• Contribute to platform operations activities, ensuring availability, performance, and reliability across development, test, and production environments.