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• Lead, coach and develop a team of 10+ Customer Service Representatives supporting German-speaking customers.
• Ensure the successful day-to-day operation of the team across various inquiries, quotations, customer administration and master data activities.

Supervise office soft and hard services, managing service expenses and monthly acceptance processes, handling expense and process management through the DataLink system....

• Performing regional network development tasks:
• Accepting, representing the mission, vision and strategy of Metlife and supporting the main objectives and initiatives of the Company.

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
• Annual private healthcare package
• Performance-based annual bonus
• Minimum of 25 paid leave days per year

• Customers: Romanian optical retail chains and independent stores using Clearvis.io.
• Channels: phone, email, and chat (WhatsApp / Viber), all tracked as tickets in Freescout.

• Üzleti alkalmazások operatív támogatása: jogosultság-beállítás, működési kérdések megválaszolása, hibajegyek önálló kivizsgálása és lezárása
• Komplex SQL lekérdezések és pontos, biztonságos adatjavító scriptek írása éles adatbázison (MS SQL/ MySQL / Firebird / PostgreSQL)

• Lead, coach and develop a German-speaking Customer Operations team based in Budapest
• Act as the operational escalation point for complex customer and order-related issues
• Monitor operational performance, KPIs and service levels while driving continuous improvement

• Manage customer orders throughout the entire order lifecycle
• Review operational reports to identify orders requiring attention or escalation
• Investigate order issues and proactively drive resolution
• Coordinate with Sales, Supply Chain, Finance, Manufacturing and Logistics teams

• Lead, motivate and develop a German-speaking Quotes Team, fostering a collaborative and high-performing culture
• Coach team members through regular feedback, performance conversations and development planning

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and internal stakeholders

• Own full-cycle HR administration: from onboarding and employee changes to offboarding, managing all documentation (digital and paper)
• Maintain accurate employee records in our HR systems (Workday, SAP) while ensuring full compliance with Hungarian labor law and GDPR

• collaborating on the design and development of ML‑based applications and their backend components
• helping to select the most applicable solutions for a given business problem
• writing clean, efficient and well‑documented code
• contributing to our MLOps processes

• Draft the yearly VAT Legislative Changes Summary.
• Archive VAT summaries and newsletters; ensure correct recording and naming conventions.
• Upload summaries and signed agreements to the relevant sites/trackers (e.g., VAT News).
• Record summaries, initiatives, invoices and feedback in dedicated trackers.

• Hagyományos és AI eszközök segítségével elemzed és dokumentálod a meglévő rendszer üzleti logikáját
• Az elemzések alapján modernizációs javaslatokat és technikai specifikációkat készítesz az architect és a fejlesztőcsapat számára

• Design and develop automation frameworks across frontend, backend, desktop, API, and data-driven systems
• Establish testing patterns and best practices for long-term maintainability
• Develop and maintain automated UI and end-to-end test suites using Playwright or Cypress

• Shaping AWS-based cloud architectures and technical decisions for SaaS, PaaS, web application, and enterprise cloud environments
• Design and implementation of Infrastructure as Code solutions using Terraform, AWS CloudFormation, or Pulumi

• Design, build, and maintain modern web applications across the full stack
• Develop rapid prototypes and proof-of-concepts to validate business ideas
• Build AI-powered applications using modern LLM technologies, APIs, and cloud services