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• Manage customer orders throughout the entire order lifecycle
• Review operational reports to identify orders requiring attention or escalation
• Investigate order issues and proactively drive resolution
• Coordinate with Sales, Supply Chain, Finance, Manufacturing and Logistics teams

• Lead, motivate and develop a German-speaking Quotes Team, fostering a collaborative and high-performing culture
• Coach team members through regular feedback, performance conversations and development planning

• Draft the yearly VAT Legislative Changes Summary.
• Archive VAT summaries and newsletters; ensure correct recording and naming conventions.
• Upload summaries and signed agreements to the relevant sites/trackers (e.g., VAT News).
• Record summaries, initiatives, invoices and feedback in dedicated trackers.

• Manage customer orders throughout the order fulfillment lifecycle, ensuring accurate and timely processing
• Process customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitor open orders and proactively communicate updates to customers and internal stakeholders

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• Design and develop automation frameworks across frontend, backend, desktop, API, and data-driven systems
• Establish testing patterns and best practices for long-term maintainability
• Develop and maintain automated UI and end-to-end test suites using Playwright or Cypress

• Design, build, and maintain modern web applications across the full stack
• Develop rapid prototypes and proof-of-concepts to validate business ideas
• Build AI-powered applications using modern LLM technologies, APIs, and cloud services