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• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Planning, executing and optimizing global digital marketing campaigns across key channels such as Google Ads, Meta Ads, LinkedIn Ads and Display
• Media buying and strategic purchasing of ad space to reach target audiences effectively and efficiently through media agency

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Designing applications to meet business process and application requirements
• Building applications to meet business process and application requirements
• Configuring applications to meet business process and application requirements
• Collaborating and managing the team to perform effectively

• Design and implement security controls across identity (IAM/PAM, federation, conditional access), data (encryption, key management, classification), and network (segmentation, secure landing zones, WAF/CASB)
• Work on workload security — container security, serverless security, IaC scanning

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Backend application development from conceptualization to launch and client support during and according to the implementation
• Participation in complex IT projects in the financial sector
• Post-development maintenance for applications including defects and incidents solving

• Participation in projects providing unique and comprehensive professional knowledge
• Understanding the clients’ needs and acting as translator between client and developers
• Responsibility for the used functionalities at the clients and related questions

Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• Analysis and documentation of business requirements for customer engagement, personalization and marketing technology solutions
• Support of the orchestration of marketing messages across multiple customer touchpoints ensuring personalized and consistent customer communication

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

• Backend and frontend development with focus on high-performance and speed
• Cooperation with product team including UX, UI, and product management
• Building and coding backend in Node.JS and frontend in React in a complex web application
• Participation in and conducting code reviews

• Ügyfélélmény- és adatvezérelt projektek megvalósítása
• Ügyfélfolyamatok mély megértése és hatékony támogatása modern CRM és Customer Data Platform megoldásokkal
• Részvétel komplex, adatvezérelt Customer Experience projektekben
• Tanácsadói és fejlesztői feladatok kombinációja

• Final escalation point for complex Level 2 and Level 3 technical issues
• Deep technical troubleshooting across devices, APIs and third-party integrations
• Root cause analysis and coordination of incident investigation and resolution with Engineering and Product teams

• Support ES Sales Team with HVAC systems technical selections
• Support ES Sales Team with AutoCad piping design
• Support ES Sales Team with project registration in Salesforce CRM
• Support ES Sales Team with preparation of technical and price quotation
• Support ES Sales Team with orders administration

• Writing system tests
• Executing system tests
• Evaluating system tests
• Writing integration tests
• Executing integration tests
• Updating integration tests
• Taking part in E2E testing
• Cooperating with teams from partner systems
• Managing regression tests
• Reviewing tests
• Writing documentation
• Log analysis

• Customer lifecycle support
• Administration handling
• Order management
• Quotation processing
• Master data maintenance
• Collaboration with cross-functional teams
• Delivery of outstanding service
• Maintenance of accuracy and professionalism