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• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Definition and execution of multi-year IT roadmap aligned with business objectives and growth
• Oversight of end-to-end IT operations including infrastructure, applications, service desk, and security
• Establishment of reliable, scalable, and cost-efficient IT services and service levels

• Leadership and coaching of a German-speaking Customer Operations team based in Budapest
• Operational escalation point for complex customer and order-related issues
• Monitoring of operational performance, KPIs and service levels with continuous improvement

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• End-to-end penetration testing engagements across web applications, APIs, cloud environments, kubernets, binary applications and internal/external infrastructure
• Simulation of real-world attacks to identify security risks before they become threats

• Designing applications to meet business process and application requirements
• Building applications to meet business process and application requirements
• Configuring applications to meet business process and application requirements
• Collaborating and managing the team to perform effectively

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Design and implement security controls across identity (IAM/PAM, federation, conditional access), data (encryption, key management, classification), and network (segmentation, secure landing zones, WAF/CASB)
• Work on workload security — container security, serverless security, IaC scanning

• Maintaining seamless communication and quote to cash process flows between Order Fulfillment and other departments such as IT, TS, Sales, Sales Support, Renewals, Products
• Project coordination for Order Fulfillment
• Managing projects such as task automation and coordination of support tickets with IT

• Leadership, coaching, development and inspiration of an international team of Tender Specialists across multiple European countries
• Fostering a high-performance culture focused on collaboration, quality, accountability and continuous improvement

• Backend application development from conceptualization to launch and client support during and according to the implementation
• Participation in complex IT projects in the financial sector
• Post-development maintenance for applications including defects and incidents solving

• Participation in projects providing unique and comprehensive professional knowledge
• Understanding the clients’ needs and acting as translator between client and developers
• Responsibility for the used functionalities at the clients and related questions

• Technical consultation and client education
• Creation of feasible delivery plans for on-time, on-budget, and high-quality project implementations
• Design and implementation of high-performing, maintainable, and secure software aligned with industry best practices and company capabilities

• Leading, coaching and developing a German-speaking quotes team
• Fostering a collaborative and high-performing culture
• Coaching team members through regular feedback, performance conversations and development planning

• Analysis and documentation of business requirements for customer engagement, personalization and marketing technology solutions
• Support of the orchestration of marketing messages across multiple customer touchpoints ensuring personalized and consistent customer communication

Maintaining and supporting daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs...

• Support of the Accounts Payable team/process in daily operation
• Involvement in the transition of accounting processes from European entities to Hungary
• Support of day-to-day operations in invoice receipt
• Support of day-to-day operations in invoice verification and processing

• Requirement engineering and stakeholder management
• Elicitation, analysis, and documentation of business requirements for analytics and reporting use cases
• Moderation of workshops and alignment of stakeholders across business functions, IT, and external partners

• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

• Backend and frontend development with focus on high-performance and speed
• Cooperation with product team including UX, UI, and product management
• Building and coding backend in Node.JS and frontend in React in a complex web application
• Participation in and conducting code reviews