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• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution

• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• End-to-end IT integration activities across mergers, acquisitions, and post-merger integration programs
• Integration planning and execution across Microsoft 365, identity, infrastructure, networks, applications, workplace technologies, and security

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Design and evolve AWS-based cloud platforms and infrastructure environments
• Support cloud migration and modernization initiatives
• Work with client architecture, engineering and security teams to define practical cloud solutions

• Definition and management of project scope, objectives, deliverables, timelines, and resource allocations across global HRIS initiatives
• Leadership of cross-functional project teams through all phases of project execution

• Design and build CI/CD pipelines at enterprise scale
• Build and maintain a catalogue of reusable, pre-approved infrastructure modules and deployment patterns
• Work with containerization and orchestration
• Set up observability including logging, metrics, tracing

• Design and evolve cloud environments across AWS, Azure and GCP
• Work on cloud migration, modernization and platform improvement initiatives
• Support cloud cost visibility, transparency and governance activities
• Identify opportunities to improve cloud efficiency, utilization and spending

• Design and implement security controls across identity (IAM/PAM, federation, conditional access)
• Work on workload security — container security, serverless security, IaC scanning
• Integrate security into the delivery pipeline — static & dynamic testing, container image scanning, supply chain security

• Design, deliver, and continuously improve structured onboarding programmes for new sales hires
• Provide ongoing training and coaching to help frontline teams strengthen their skills, consistency, and confidence in their role

• First-line support to employees and managers for SAP Concur platform users
• Support for expense claims and reimbursement processes
• Issue resolution related to system access and application functionality
• Collaboration with operational teams, process experts, and 2nd Level Support

• Development and enhancement of pricing models for motor, home and other retail insurance products
• Building predictive and statistical models to support pricing and portfolio steering
• Conducting competitiveness analyses, elasticity studies and profitability assessments

• Development and maintenance of frontend and backend components of web-based applications
• Implementation of user-facing features using modern web technologies and integration with backend services and APIs
• Building and maintaining backend services using C# and .NET

• Technical ownership of governance infrastructure supporting the GBS Digital Enablement organization
• Maintenance and continuous enhancement of governance infrastructure
• Ensuring reliability, scalability, governance and accuracy of tools, workflows, data structures and reporting solutions

• Preparation and delivery of high quality network designs and customer solutions according to project scope and schedule
• Definition and agreement of project scope, estimation of time, budget and resources for deliverables

• Providing insight, support and explanation on HR system and administrative activities in the area of payroll, time & benefit services
• Providing customer service on payroll, time & benefit related activities (inquiry resolution, request management, and troubleshooting)

Support of routine daily activities for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components...

• Deliver outstanding customer experience to internal and external stakeholders across customer master data, quoting, order management, and related processes
• Act as a role model for customer centricity, collaboration, and operational excellence

• Architecture leadership for business systems transformation and platform migration
• Definition of migration architectures and transition states for business-critical applications
• Establishment of data synchronisation and system interoperability strategies

• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs