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• Providing excellent customer front-line assistance through multiple communication channels
• Delivering seamless, positive experience for customers
• Resolving service requests and incidents with proper classification, assignment, tracking, documentation, and follow-up

• Build and evolve CI infrastructure that validates performance methodologies across cloud, on-prem, and hardware targets
• Design controlled, reproducible test environments that help distinguish real regressions from environmental noise when running and profiling targeted workloads

• Design and develop training curriculum
• Development of specialized training content focusing on critical selling competencies
• Training delivery through engaging instructor-led sessions both virtual and in-person
• Implementation of assessment methodologies to measure skill proficiency

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Development, customization, and maintenance of ServiceNow applications, modules, and integrations
• Collaboration with cross-functional teams to understand business requirements and translate them into technical solutions

• Professional oversight and support for performance testing activities across multiple IT projects
• Review of scope and resource requirements of planned performance tests during project preparation phase

• Nemzetközi csapat tagjaként hosszú távú tesztelési feladatok különböző projektekben
• Új automatizálási keretrendszer fejlesztése low-code tesztautomatizáláshoz
• A keretrendszer karbantartása, gondozása és folyamatos továbbfejlesztése
• Innováció és új technológiák aktív bevonása és alkalmazása

• Automatizált UI és end-to-end tesztek fejlesztése webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek karbantartása webalkalmazásokhoz
• Automatizált UI és end-to-end tesztek stabilizálása webalkalmazásokhoz
• Webes tesztautomatizálási keretrendszerek használata és továbbfejlesztése

• Coordination of daily project workflows with internal teams and external partners
• Management of ongoing financial tasks including issuing POs, processing invoices, and tracking internal and external project costs
• Briefing of creative, design, SEO, development, and content editing teams

• Coordination of daily project workflows with internal teams and external partners
• Management of ongoing financial tasks including issuing POs, processing invoices, and tracking internal and external project costs
• Briefing of creative, design, SEO, development, and content editing teams

• Ownership and continuous improvement of quality control processes across all creative deliverables
• Leadership of final creative and technical reviews before asset delivery to clients and markets
• Ensuring all outputs meet brand, platform, legal, regulatory, and technical requirements

• Design and develop cloud-native application architectures using Microsoft 365 technologies
• Develop and maintain PowerApps applications for enterprise use cases
• Design and implement Power Automate workflows to orchestrate business logic and automate cross-platform processes

• Ownership of production database stability across engagements
• Design and implementation of monitoring and alerting systems
• Performance tuning across business-critical systems
• Review and hardening of backup procedures, recovery processes, security configurations, and maintenance jobs

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Execution of end-to-end digital marketing campaigns for global events and congresses
• Creation, updating, and localization of high-quality digital assets including webpages, email campaigns, social media posts, and sales enablement materials

Exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Design, develop, and maintain the iOS components of a security-critical identity SDK using Swift 5.x and SwiftUI
• Implement secure OAuth 2.0 and OpenID Connect (OIDC) authentication and authorization flows for healthcare identity services

• Perform adds, deletes, changes to the program within the agreed SLA
• Support assets and contract management by administrating entitlements and program statuses
• Set and/or maintain customer accounts
• Take part in inventory management by maintaining the database and validating data

• Administration and maintenance of opportunities and leads in Magenta-Force (Salesforce)
• Creation and processing of internal sales support orders using workflow tools
• Supporting the sales organization throughout the opportunity lifecycle

• Leading, coaching and developing a French-speaking Order Fulfillment team
• Fostering a collaborative and high-performing culture
• Coaching team members through regular feedback, performance conversations and development planning