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• Acting as first point of contact for customers and providing efficient solutions to their issues
• Dealing with queries mainly via email and phone regarding Business to Business (B2B)
• Dispatching emails to the appropriate internal departments in a timely manner

• Leading a cross-functional Product Driven Organization team in building advanced analytics and cloud-native data products in the EU Sales and CO2 Compliance domain
• Bridging the gap between complex statistical modeling, cloud architecture, and strategic senior executive decision-making

• Credit risk assessment and management
• Reporting all unusual, non-standard events and requests to the team leader
• Providing daily operation support to the team leader and the assigned division
• Becoming familiar with each business unit’s processes to ensure effectivity and efficiency

• Customer lifecycle support
• Administration handling
• Order management
• Quotation processing
• Master data maintenance
• Collaboration with cross-functional teams
• Delivery of outstanding service
• Maintenance of accuracy and professionalism

• Coordination of complete, stringent and timely finance and accounting tasks
• Leadership of people management activities including goal setting, recruitment, and performance evaluation
• Ensuring service quality in the responsible area
• Proactive and constructive management of change initiatives

• Coordination of subchapter operations
• Onboarding and mentoring of team members
• Ensuring team proficiency in executing high-impact digital campaigns
• Providing strategic vision and direction
• Optimizing processes
• Managing escalations
• Ensuring seamless coordination among teams to achieve organizational goals

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as the escalation point for complex or high-risk export orders

• Support and promote the delivery of EMEA and BSC strategic initiatives
• Ensure alignment of financial accounting activities with organisational goals and compliance requirements
• Lead end-to-end financial accounting processes, ensuring accurate and timely delivery in line with SLAs and KPIs

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests using ERP and CRM systems
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

Providing exceptional customer service to external customers and internal stakeholders across export order management, logistics coordination, shipping administration, quotations, and master data maintenance...

• Ownership of production database stability across engagements
• Design and implementation of monitoring and alerting systems
• Performance tuning across business-critical systems
• Review and hardening of backup procedures, recovery processes, security configurations, and maintenance jobs

• Management of customer orders throughout the order fulfillment lifecycle
• Processing of customer orders, order changes and customer master data requests
• Monitoring of open orders and proactive communication of updates to customers and internal stakeholders

• Perform adds, deletes, changes to the program within the agreed SLA
• Support assets and contract management by administrating entitlements and program statuses
• Set and/or maintain customer accounts
• Take part in inventory management by maintaining the database and validating data

• Supervision of medical writers
• Short-term and long-term resource planning for project assignment
• Regular meetings with staff and updates to senior management
• Review and approval of semimonthly time sheets
• Assistance in forecasting project-related costs and timelines
• Hiring and evaluation of employees

• Ensuring the timeliness, accuracy, and completeness of monthly close activities
• Preparing manual journal entries, owning certain subledgers or monitoring interfaces and semi-automated processes