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Supporting and managing Roche activities related to Roche digital ecosystems and other connected platforms, channels, integrations and tools...

• Maintenance and support of daily activities of Travel and Expense and Company Card expenses associated with Roche Global Credit card programs
• Acting as primary point of contact for internal customers providing support and guidance for corporate credit cards and Concur expense management

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• First level support to end users in German and English via ticketing system, email and telephone
• Handling incidents, service requests, and user inquiries related to expense reimbursement processes
• Troubleshooting issues connected with expense reports, approvals, workflows, and user access

• Management of affiliate or global digital campaigns content creation and delivery process
• Incorporation of feedback from stakeholders into digital campaigns content requests
• Instruction of stakeholders on new processes or requirements to increase efficiency

• Design, deliver, and continuously improve structured onboarding programmes for new sales hires
• Provide ongoing training and coaching to help frontline teams strengthen their skills, consistency, and confidence in their role

• System data maintenance and administrative activities for payroll, tax, social insurance, time, and benefits administration
• Customer service including inquiry resolution, request management, and troubleshooting related to pay, time, and benefits

• Learning needs analysis and partnership with internal customers for course content input
• Planning, organizing, and developing training content to meet specific training needs
• Creation and modification of e-content using authoring tools and software

• Support for Procurement and Finance related processes
• Support for end-users and super-users globally
• Support the Business Process Manager/Global Business Process Owner in adoption of Global Master Data Management best practice solutions and business processes

• Installation, configuration, and testing of the Roche IT portfolio
• Provision of high-level technical support for the systems and solutions of the RIS Portfolio
• Software upgrades and system adjustments
• Verification and approval of the operational quality of all system equipment

• Performing complete, stringent and timely training and learning related administrative and organizational tasks
• Providing insight, Tier 2 support and explanation on learning system (Cornerstone)
• Administering and updating learning catalog
• Managing course enrollments for learners

Strengthening the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design...

• Drive deployment of large scale SAP S4 project in areas around Asset Accounting, CAPEX & Lease Accounting
• Implementation of the E2E BPM strategy
• Delivery of solutions including processes, technology, and analytics
• Support of global business acceptance for dedicated area

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Working together closely with the Accounts Payable department

• Driving the end-to-end market access journey within the Hungarian Healthcare System
• Shaping healthcare policy within the Hungarian Healthcare System
• Engaging strategically with stakeholders within the Hungarian Healthcare System

• Establishing and leading day-to-day operation and management
• Driving operational excellence to achieve the objectives of the Global Business Line
• Leading a team of specialists
• Inspiring and shaping the future of the organization
• Coaching and fostering the development of Business Line members

Architect access strategies including comprehensive funding, pricing, and reimbursement plans for product launches, line extensions, and digital solutions...

• Dedication towards undisturbed business activities by committing to Service Level Agreement
• Ensuring technological architecture meets user requirements
• Executing day-to-day activities according to the agreed service level
• Following instructions of the Team Lead regarding daily work coordination

• Management of affiliate or global digital campaigns content creation and delivery process
• Incorporation of feedback from stakeholders and revision of digital campaigns content requests
• Instruction of stakeholders on new process or requirements to increase efficiency

• Leading and mentoring subchapter members
• Designing tailored personal development plans
• Managing subchapter resources
• Optimizing team utilization
• Establishing process governance
• Attracting, recruiting, and onboarding content creation talent
• Fostering a culture of continuous learning and content excellence