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• Collaboration with Talent Marketing Partners to anticipate customer needs and translate them into actionable talent marketing strategies and data insights
• Implementation of digital marketing activities aligned with global frameworks and strategies in close collaboration with the P&C network

• Managing the full recruiting lifecycle within a supportive global team
• Acting as a key communication partner for hiring managers and senior leaders
• Conducting in-depth candidate assessments focusing on evaluating core competencies and fit

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Dedication towards undisturbed business activities by committing to Service Level Agreement
• Ensuring technological architecture meets user requirements
• Supporting data maintenance related queries including data quality, lifecycle management and monitoring

• Performing healthcare compliance monitoring activities on behalf of Local Compliance Officers
• Reviewing interactions with Healthcare Professionals and Organizations based on a predefined checklist
• Documenting policy violations or non-compliant behavior

• Support AP invoice booking and invoice resolution
• Managing and executing regular reporting tasks
• Work together closely with the Accounts Payable department

• Salesforce development and solution delivery
• Design and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, and Health Cloud
• Building and enhancing user experiences using Lightning Web Components and Aura Components

• Execution of end-to-end digital marketing campaigns for global events and congresses
• Creation, updating, and localization of high-quality digital assets including webpages, email campaigns, social media posts, and sales enablement materials

• Candidate sourcing
• Application screening
• Requisitions clean up
• Scheduling and assessment
• Handling of candidate workflow using e-recruitment system Workday
• Partnering with Talent Acquisition Partners, Early in Career Partners, business departments and People & Culture colleagues globally

• Vendor creation and maintenance in SAP
• Bank maintenance in SAP
• Vendor request validation and approval
• Participation in data cleansing activities

• Execution of the knowledge retention strategy
• Conducting comprehensive learning need analyses
• Development and maintenance of a comprehensive trainer matrix
• Running the Certified Training Facilitator process for internal trainers/SMEs
• Development of individualized training plans for team members

• Managing the content on the Roche Career
• Managing (creating and scheduling) the content on different social media channels
• Monitoring and handling inquiries and comments on the global Roche social media channels (LinkedIn and Facebook)

• Support of system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components
• Assistance in implementation of enhanced network technology for enterprise and remote site connectivity

• Supporting and partnering with business partners to execute paid media strategy
• Delivering a full suite of objectives across Roche online presence
• Managing end-to-end campaign coordination
• Directing external agency partners to ensure flawless workflow execution

• Design landing zones, network topology (hub-spoke, transit gateway), and identity/federation models across AWS, Azure, and/or GCP
• Define infrastructure-as-code patterns (Terraform, Bicep/ARM, CloudFormation, or Pulumi) that other teams build on
• Design for HA/DR, resilience, and multi-region setups

Supporting and managing Roche activities related to Roche digital ecosystems and other connected platforms, channels, integrations and tools...

• Coordination of subchapter operations
• Onboarding and mentoring team members
• Ensuring team proficiency in executing high-impact digital campaigns
• Providing strategic vision and direction
• Optimizing processes
• Managing escalations
• Ensuring seamless coordination among teams to achieve organizational goals

• Final escalation point for complex Level 2 and Level 3 technical issues
• Deep technical troubleshooting across devices, APIs and third-party integrations
• Root cause analysis and coordination of incident investigation and resolution with Engineering and Product teams

• Building long term relationships with customers globally and with the internal teams
• Creating the client landscape and understanding the customer inventory and cost base
• Generating leads and new business opportunities using inside sales defined capabilities

• End-to-end delivery of complex strategic projects
• Development of CRM strategies, audience mapping frameworks, and customer journey recommendations
• Application of DCO (Dynamic Creative Optimization) expertise to support campaign and personalization strategies