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• Management of customer orders throughout the entire order lifecycle
• Review of operational reports to identify orders requiring intervention and proactive resolution
• Investigation of complex order issues and coordination with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care

• Monitoring investigator sites with a risk-based monitoring approach
• Application of root cause analysis, critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions

Supervisory and administrative responsibility for development of staff members including hiring, performance development and annual review, disciplinary actions, mentor and counseling, personal development and career advancement and succession planning...

• Active partnership with sales and project managers to estimate, design, develop and deliver solutions
• Continuous communication with domain experts and product owners to understand core business needs and goals to synthesize requirement and quality standards

• Management of statutory audit processes including coordination between auditors, outsourced providers, business and retained finance
• Improvement of processes to minimize cost of statutory financial statement production, review and audit including optimization of system functionality and automation

• Supporting clients throughout the lifecycle including administration, order management, quotations, master data
• Providing exceptional customer support responding to internal and external customer requests
• Dealing with complex customer requirements and managing escalations