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• Serve as the key finance contact for a dedicated business area within the Downstream segment
• Participate in monthly, quarterly, and annual reporting processes
• Support business planning and forecasting activities
• Deliver meaningful financial analyses to senior management

• Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
• Guiding the client through the necessary steps to restore functionality
• Being responsible for either solving the issue or escalating to Level 2 support

• Being the main point of contact between End users and Onsite Engineers.
• Understanding and supporting the End-to-End Product Management Lifecycle
• Use of IT Service Management tools including Order Management, Asset Data Handling, Appointment scheduling with End users