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• Management of overall relationship with HR Operations’ strategic vendors
• Governance of the HR Operations vendor management lifecycle
• Strategic management of vendor relationships ensuring quality, compliance, cost discipline, and continuous improvement

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Defining and implementing group-wide HSE standards and strengthening a behavior-based safety culture
• Managing the group HSE audit program and incident investigation methodology
• Driving process safety and ATEX management across manufacturing sites

• Leadership and development of Knowledge Retention, Business Intelligence and tactical governance teams
• Ownership and continuous improvement of Customer Care process governance framework
• Oversight of process taxonomy and Promapp governance

Architect access strategies including comprehensive funding, pricing, and reimbursement plans for product launches, line extensions, and digital solutions...

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Guidance and development of a customer care organization
• Delivery of exceptional service to customers including order entry, order fulfillment, and complaints resolution activities
• Support of operational excellence
• Creation of a culture of continuous improvement and innovation

• Accuracy assurance of financial records and compliance with accounting standards
• Preparation of journal entries
• Management of month-end and year-end closing processes
• Generation and review of financial statements for legal entities

• Welcoming Deloitte clients, guests and colleagues with client care
• Keeping the reception area and meeting rooms tidy
• Managing incoming and outgoing calls on central switchboard
• Preparing and serving refreshments and catering
• Meeting room set-up
• Coordinating daily courier and postage services

• Invoice booking and payment
• Expense auditing
• Transaction matching
• Write-offs
• Reconciliation
• Closing and reporting
• Audits
• Reviewing and approving AP entries
• AP account reconciliation
• Payments
• Closing checklists
• Meeting key performance indicators and other productivity and quality related metrics

• Megrendelések kezelése és feldolgozása
• Belső folyamatok figyelemmel követése, határidő és kapacitás vizsgálat
• Projektek és feladatok nyomon követése, határidőre való teljesítés elősegítése
• Kapcsolattartás külső partnerekkel
• Szerződések és ajánlatok előkészítése
• Adatbázisok feltöltése és karbantartása

• Content ownership of process documentation, SOPs, and knowledge-base articles behind Merchant Operations workflows
• Training design and delivery of onboarding and upskilling programmes for internal operations teams and external BPO agents

• Develop, manage, and maintain detailed deployment schedules for field service personnel across multiple projects in the Europe region
• Analyze project requirements, workload, and resource availability to create realistic and achievable staffing plans

• Leading, coaching and developing a customer support team
• Owning the team's day-to-day operational delivery including workload, priorities, quality, customer experience and performance

• Recruitment and mentoring of a customer-facing support team
• Management of a customer-facing support team
• Provision of regular feedback and performance reviews
• Leadership by example in customer interactions
• Setting ambitious service targets

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements

• Providing support, insight and explanation on HR systems
• Advisory and administrative activities in one or more main area of HR business processes and employee lifecycle events
• Providing customer service on HR related activities such as inquiry resolution, request management, and troubleshooting

• Implementing and coordinating overarching projects and initiatives across EMEA HR Operations at country and/or regional level including defining, maintaining and continuously enhancing standard processes
• Global project involvement to represent EMEA specific insights and perspectives

• Effective implementation of the International pay plan and incentives to deliver International business objectives
• Proactive recommendation of incentivisation to successfully deliver product MTP targets
• Ensuring consistency across partnership and channel in different Regions and Verticals