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• Team leadership and mentoring of People Associates
• Setting goals, monitoring performance, and running regular evaluations
• Ensuring team compliance with company policies and procedures
• Overseeing handling of HR inquiries from employees across multiple countries

• Issuing process guidance and operational directives for export processes
• Addressing process gaps, operational challenges, and compliance risks related to export transactions
• Acting as escalation point for complex or high-risk export orders

• Development of cutting-edge CI/CD pipelines
• Streamlining systematic processes
• Maintenance of core gateways
• Ensuring security and integrity of software assets
• Trying out new technologies to improve and expand know-how
• Participation in cross-functional, international agile team

• Review and validate merchant-submitted KYC/KYB documents
• Check for accuracy and completeness based on internal guidelines
• Flag missing or incorrect information for follow-up
• Call merchants directly in Greek to clarify details, resolve discrepancies, or request missing documentation

Workplace and operations management including overseeing day-to-day office operations, managing supplies and mail, and supporting office moves, renovations, and expansions...

• Review and validate merchant-submitted KYC/KYB documents
• Check for accuracy and completeness based on internal guidelines
• Flag missing or incorrect information for follow-up
• Call merchants directly in German to clarify details, resolve discrepancies, or request missing documentation

• Invoice booking and payment
• Expense auditing
• Transaction matching
• Write-offs
• Reconciliation
• Closing and reporting
• Audits
• Reviewing and approving AP entries
• AP account reconciliation
• Payments
• Closing checklists
• Meeting key performance indicators and other productivity and quality related metrics

• Megrendelések kezelése és feldolgozása
• Belső folyamatok figyelemmel követése, határidő és kapacitás vizsgálat
• Projektek és feladatok nyomon követése, határidőre való teljesítés elősegítése
• Kapcsolattartás külső partnerekkel
• Szerződések és ajánlatok előkészítése
• Adatbázisok feltöltése és karbantartása

• Content ownership of process documentation, SOPs, and knowledge-base articles behind Merchant Operations workflows
• Training design and delivery of onboarding and upskilling programmes for internal operations teams and external BPO agents

• Partnership with GBS Operations leadership and Global Process Owners to prioritize digital initiatives
• Oversight of digitalization efforts for SSC workstreams (R2R, P2P, Customer Care, O2C)
• Partnership with Global Process Owners to drive development pipeline for workstreams

• Microsoft SQL Server operation including maintenance, migrations, administration, configuration
• Support for developers, testers and DevOps engineers about best practices in database operation

• Develop, manage, and maintain detailed deployment schedules for field service personnel across multiple projects in the Europe region.
• Analyze project requirements, workload, and resource availability to create realistic and achievable staffing plans.

• Leading, coaching and developing a customer support team
• Owning the team's day-to-day operational delivery including workload, priorities, quality, customer experience and performance

• On-premise IT infrastruktúra üzemeltetése, támogatása és folyamatos fejlesztése
• Linux alapú rendszerek adminisztrációja
• Kubernetes klaszterek adminisztrációja
• Middleware komponensek adminisztrációja
• Automatizációs feladatok megvalósítása és karbantartása

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of Kubernetes architectures and designs against internal security requirements

• First-level support for software and hardware incidents and service requests across Mac, Windows, Microsoft Office, and Google environments
• Engagement with users across multiple channels including phone, chat, and self-service portal
• Escalation of critical situations to ensure swift resolution

• Security reviews of projects as part of the internal security assessment process
• Advisory support to project teams from a security and compliance perspective
• Assessment of IMS architectures and designs (VoLTE/VoWiFi/5G IMS) against internal security requirements

• Design Unified Communications solutions across multiple platforms and customers
• Create design documents such as High-Level Designs (HLDs), Low-Level Designs (LLDs), and call flow diagrams
• Gather customer requirements and translate them into clear technical designs

• Implementing and coordinating overarching projects and initiatives across EMEA HR Operations at country and/or regional level including defining, maintaining and continuously enhancing standard processes
• Global project involvement to represent EMEA specific insights and perspectives

• Execution of specified Accounts Payable projects
• Support of ongoing system and process migrations
• Invoice troubleshooting
• Accounts Payable accounting support
• Vendor master data clean-up
• Disbursement-related tasks including payment forecasting
• Building strong operational knowledge